Hi @theresasresearch,
Thanks for reaching out. The error you’re getting means the plugin is already installed or at the very least a folder exists within your plugins called “simple-razoo-donations”. Check to see if the plugin is already installed or delete that folder and you should be all set.
Jonathan
Wired Impact
I don’t see it installed anywhere or listed as inactive n plugins on wordpress
If you don’t see it installed then it’s probably just the folder that exists. Are you able to check the folder on your server at “/home/content/p3pnexwpnas01_data03/61/2199761/html/wp-content/plugins/” to see if a “simple-razoo-donations” folder exists? If it does you’ll want to delete it.
Jonathan
Wired Impact
I have a mac. How am I able to check this on my server
If you’re not used to working on a server I’d recommend hiring a web developer to help you out. They should be able to determine the cause of the problem very quickly.
We’d be happy to help with this, but hiring our company would likely be unnecessary and more expensive than if you knew someone or found a freelancer to help.
Jonathan
Wired Impact
Ok I was able to call go daddy and get them to delete it and upload plugin. I am able to get the link to work but the form doesn’t show up
I get this instead
Donate online to Theresa’s Research Foundation at Razoo
Thanks
Josh
It sounds like you’re making progress, which is great. Can you send me a link to the page so I can see exactly what you’re referring to?
Jonathan
Wired Impact
Thanks. Did you follow the instructions listed at https://wordpress.org/plugins/simple-razoo-donations/installation/ for how to add the form to your website?
