Rates off by exactly $5.48

Resolved Laura Yeffeth
(@lyeffeth)

2 years, 5 months ago

I am testing out your plugin and have tested several purchases and compared the rates with my DHL account. I have discounted rates checked in the settings and am logged into my DHL account to see my account rates. The rates all differ by exactly $5.48 (the plugin rates being $5.48 less than the DHL rates). I checked “residential” rates in my DHL quote so that doesn’t account for the difference (unchecked the difference would be larger). Any idea why this would be off by this exact amount?

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Support WojtekPS
(@wojtekpyrgies)

2 years, 5 months ago

Hi @lyeffeth,
Thanks for reaching us. I’ll be happy to assist. There are two more options in the DHL Express plugin configuration window which might affect the rates. First, please tick the Insurance checkbox and check if the rates are different on the checkout page. Perhaps You have insurance added by default on Your DHL account.

The second thing I would recommend to test is the Parcel Packing Method. Please use both options available in the drop-down list and compare the rates for each of them.

Let me know if any of the above helped.

Kind regards,
Thread Starter Laura Yeffeth
(@lyeffeth)

2 years, 5 months ago
Unfortunately not. I do not have insurance checked (we insure the works separately) and I have the Parcel Packing Method set to “Pack Items Separately”. We sell artwork and items are packed separately. If I change that, the quote is wildly inaccurate. I can’t see anything else to change.

Since the difference is always the same, I could add that amount as a handling fee, but I don’t see that option available in the plugin.
- This reply was modified 2 years, 5 months ago by Laura Yeffeth.
Plugin Support WojtekPS
(@wojtekpyrgies)

2 years, 5 months ago
Thanks for the additional explanations. Unfortunately, an additional “handling fee” option is available only in the PRO version of the plugin.
Can you please check on your DHL account, what exactly is included in the shipping costs, what is the base price, and what are the surcharges? And please send me a screenshot of it.
Then, enable the Debug mode for DHL Express plugin in Your store. You can do this at the bottom of the DHL Express configuration window by ticking the checkbox next to Enable debug mode.
Next, in the shopping cart, you will see an additional table above the products list. From the DHL Express: API request and response sections please Copy Content to clipboard and send it to me in the reply message.
In both cases please use the same product (weight and dimensions) and the same shipping address.
Please remove <ServiceHeader></ServiceHeader> section from the API request and response before You send it to me.

I will be able to compare the shipping cost on your DHL account with the one that DHL API sends to your store.

Kind regards,
- This reply was modified 2 years, 5 months ago by WojtekPS.
Plugin Support tograczyk
(@tograczyk)

2 years, 4 months ago

As we haven’t got any replies, I’m marking this topic as resolved for now.

Best regards,
Tomek

Thread Starter Laura Yeffeth
(@lyeffeth)

2 years, 4 months ago

Apologies, I thought I could respond to the email.

I am only using DHL Express Worldwide. I’ve pasted the debug info below (there are two tables, so I pasted the content from both).

I’ll follow up with links to screenshots of the DHL price breakdown, DHL package info, WooCommerce DHL Settings, and WooCommerce Product shipping info.

Thanks!
Laura

First one:
<?xml version=”1.0″ encoding=”UTF-8″?>
<req:DCTRequest xmlns:req=”http://www.dhl.com” xmlns:xsi=”http://www.w3.org/2001/XMLSchema-instance” xsi:schemaLocation=”http://www.dhl.com DCT-req.xsd”>
<GetQuote>
<Request>
<ServiceHeader>
<MessageTime>2021-11-17T15:12:18+00:00</MessageTime>
<MessageReference>SYaaShiNlMw1oMQO7zlmHkEevTH793RR</MessageReference>
<SiteID>v62_IjZ1B6oWax</SiteID>
<Password>bkgtUnQZ6v</Password>
</ServiceHeader>
</Request>
<From>
<CountryCode>US</CountryCode>
<Postalcode>10002</Postalcode>
<City>New York</City>
</From>
<BkgDetails>
<PaymentCountryCode>US</PaymentCountryCode>
<Date>2021-11-17</Date>
<ReadyTime>PT15H12M</ReadyTime>
<ReadyTimeGMTOffset>+00:00</ReadyTimeGMTOffset>
<DimensionUnit>IN</DimensionUnit>
<WeightUnit>LB</WeightUnit>
<Pieces>
<Piece>
<PieceID>1</PieceID>
<Height>4</Height>
<Depth>45</Depth>
<Width>30</Width>
<Weight>10</Weight>
</Piece>
</Pieces>
<PaymentAccountNumber>848302009</PaymentAccountNumber>
<IsDutiable>Y</IsDutiable>
<NetworkTypeCode>AL</NetworkTypeCode>
</BkgDetails>
<To>
<CountryCode>DE</CountryCode>
<Postalcode>12435</Postalcode>
</To>
<Dutiable>
<DeclaredCurrency>USD</DeclaredCurrency>
<DeclaredValue>5600</DeclaredValue>
</Dutiable>
</GetQuote>
</req:DCTRequest>

Second one:
<?xml version=”1.0″ encoding=”UTF-8″ standalone=”no”?><res:DCTResponse xmlns:res=’http://www.dhl.com’ xmlns:xsi=’http://www.w3.org/2001/XMLSchema-instance’ xsi:schemaLocation= ‘http://www.dhl.com DCT-Response.xsd’>
<GetQuoteResponse>
<Response>
<ServiceHeader>
<MessageTime>2021-11-17T15:12:19.947+00:00</MessageTime>
<MessageReference>SYaaShiNlMw1oMQO7zlmHkEevTH793RR</MessageReference>
<SiteID>v62_IjZ1B6oWax</SiteID>
</ServiceHeader>
</Response>
<BkgDetails>
<OriginServiceArea>
<FacilityCode>ZY5</FacilityCode>
<ServiceAreaCode>ZYP</ServiceAreaCode>
</OriginServiceArea>
<DestinationServiceArea>
<FacilityCode>BE1</FacilityCode>
<ServiceAreaCode>BER</ServiceAreaCode>
</DestinationServiceArea>
<QtdShp>
<GlobalProductCode>Q</GlobalProductCode>
<LocalProductCode>Q</LocalProductCode>
<ProductShortName>MEDICAL EXPRESS</ProductShortName>
<LocalProductName>MEDICAL EXPRESS</LocalProductName>
<NetworkTypeCode>TD</NetworkTypeCode>
<POfferedCustAgreement>Y</POfferedCustAgreement>
<TransInd>N</TransInd>
<PickupDate>2021-11-17</PickupDate>
<PickupCutoffTime>PT18H</PickupCutoffTime>
<BookingTime>PT17H</BookingTime>
<CurrencyCode>USD</CurrencyCode>
<ExchangeRate>0.858627</ExchangeRate>
<WeightCharge>663.350</WeightCharge>
<WeightChargeTax>0.000</WeightChargeTax>
<TotalTransitDays>3</TotalTransitDays>
<PickupPostalLocAddDays>0</PickupPostalLocAddDays>
<DeliveryPostalLocAddDays>0</DeliveryPostalLocAddDays>
<PickupNonDHLCourierCode> </PickupNonDHLCourierCode>
<DeliveryNonDHLCourierCode> </DeliveryNonDHLCourierCode>
<DeliveryDate>2021-11-22</DeliveryDate>
<DeliveryTime>PT9H</DeliveryTime>
<DimensionalWeight>39.000</DimensionalWeight>
<WeightUnit>LB</WeightUnit>
<PickupDayOfWeekNum>3</PickupDayOfWeekNum>
<DestinationDayOfWeekNum>1</DestinationDayOfWeekNum>
<QtdShpExChrg>
<SpecialServiceType>FF</SpecialServiceType>
<LocalServiceType>FF</LocalServiceType>
<GlobalServiceName>FUEL SURCHARGE</GlobalServiceName>
<LocalServiceTypeName>FUEL SURCHARGE</LocalServiceTypeName>
<SOfferedCustAgreement>N</SOfferedCustAgreement>
<ChargeCodeType>SCH</ChargeCodeType>
<CurrencyCode>USD</CurrencyCode>
<ChargeValue>71.310</ChargeValue>
<QtdSExtrChrgInAdCur>
<ChargeValue>71.310</ChargeValue>
<CurrencyCode>USD</CurrencyCode>
<CurrencyRoleTypeCode>BILLC</CurrencyRoleTypeCode>
</QtdSExtrChrgInAdCur>
<QtdSExtrChrgInAdCur>
<ChargeValue>71.310</ChargeValue>
<CurrencyCode>USD</CurrencyCode>
<CurrencyRoleTypeCode>PULCL</CurrencyRoleTypeCode>
</QtdSExtrChrgInAdCur>
<QtdSExtrChrgInAdCur>
<ChargeValue>61.230</ChargeValue>
<ChargeTaxRate>0.000</ChargeTaxRate>
<CurrencyCode>EUR</CurrencyCode>
<CurrencyRoleTypeCode>BASEC</CurrencyRoleTypeCode>
</QtdSExtrChrgInAdCur>
</QtdShpExChrg>
<PricingDate>2021-11-17</PricingDate>
<ShippingCharge>734.660</ShippingCharge>
<TotalTaxAmount>0.000</TotalTaxAmount>
<QtdSInAdCur>
<CurrencyCode>USD</CurrencyCode>
<CurrencyRoleTypeCode>BILLC</CurrencyRoleTypeCode>
<WeightCharge>663.350</WeightCharge>
<TotalAmount>734.660</TotalAmount>
<TotalTaxAmount>0.000</TotalTaxAmount>
<WeightChargeTax>0.000</WeightChargeTax>
</QtdSInAdCur>
<QtdSInAdCur>
<CurrencyCode>USD</CurrencyCode>
<CurrencyRoleTypeCode>PULCL</CurrencyRoleTypeCode>
<WeightCharge>663.350</WeightCharge>
<TotalAmount>734.660</TotalAmount>
<TotalTaxAmount>0.000</TotalTaxAmount>
<WeightChargeTax>0.000</WeightChargeTax>
</QtdSInAdCur>
<QtdSInAdCur>
<ExchangeRate>0.858627</ExchangeRate>
<CurrencyCode>EUR</CurrencyCode>
<CurrencyRoleTypeCode>BASEC</CurrencyRoleTypeCode>
<WeightCharge>569.570</WeightCharge>
<TotalAmount>630.800</TotalAmount>
<TotalTaxAmount>0.000</TotalTaxAmount>
<WeightChargeTax>0.000</WeightChargeTax>
</QtdSInAdCur>
</QtdShp>
<QtdShp>
<GlobalProductCode>Y</GlobalProductCode>
<LocalProductCode>Y</LocalProductCode>
<ProductShortName>EXPRESS 12:00</ProductShortName>
<LocalProductName>EXPRESS 12:00 NONDOC</LocalProductName>
<NetworkTypeCode>TD</NetworkTypeCode>
<POfferedCustAgreement>N</POfferedCustAgreement>
<TransInd>Y</TransInd>
<PickupDate>2021-11-17</PickupDate>
<PickupCutoffTime>PT18H</PickupCutoffTime>
<BookingTime>PT17H</BookingTime>
<CurrencyCode>USD</CurrencyCode>
<ExchangeRate>0.858627</ExchangeRate>
<WeightCharge>473.700</WeightCharge>
<WeightChargeTax>0.000</WeightChargeTax>
<TotalTransitDays>3</TotalTransitDays>
<PickupPostalLocAddDays>0</PickupPostalLocAddDays>
<DeliveryPostalLocAddDays>0</DeliveryPostalLocAddDays>
<PickupNonDHLCourierCode> </PickupNonDHLCourierCode>
<DeliveryNonDHLCourierCode> </DeliveryNonDHLCourierCode>
<DeliveryDate>2021-11-22</DeliveryDate>
<DeliveryTime>PT12H</DeliveryTime>
<DimensionalWeight>39.000</DimensionalWeight>
<WeightUnit>LB</WeightUnit>
<PickupDayOfWeekNum>3</PickupDayOfWeekNum>
<DestinationDayOfWeekNum>1</DestinationDayOfWeekNum>
<QtdShpExChrg>
<SpecialServiceType>YK</SpecialServiceType>
<LocalServiceType>YK</LocalServiceType>
<GlobalServiceName>12:00 PREMIUM</GlobalServiceName>
<LocalServiceTypeName>12:00 PREMIUM</LocalServiceTypeName>
<SOfferedCustAgreement>N</SOfferedCustAgreement>
<ChargeCodeType>SCH</ChargeCodeType>
<CurrencyCode>USD</CurrencyCode>
<ChargeValue>5.000</ChargeValue>
<QtdSExtrChrgInAdCur>
<ChargeValue>5.000</ChargeValue>
<CurrencyCode>USD</CurrencyCode>
<CurrencyRoleTypeCode>BILLC</CurrencyRoleTypeCode>
</QtdSExtrChrgInAdCur>
<QtdSExtrChrgInAdCur>
<ChargeValue>5.000</ChargeValue>
<CurrencyCode>USD</CurrencyCode>
<CurrencyRoleTypeCode>PULCL</CurrencyRoleTypeCode>
</QtdSExtrChrgInAdCur>
<QtdSExtrChrgInAdCur>
<ChargeValue>4.290</ChargeValue>
<ChargeTaxRate>0.000</ChargeTaxRate>
<CurrencyCode>EUR</CurrencyCode>
<CurrencyRoleTypeCode>BASEC</CurrencyRoleTypeCode>
</QtdSExtrChrgInAdCur>
</QtdShpExChrg>
<QtdShpExChrg>
<SpecialServiceType>CR</SpecialServiceType>
<LocalServiceType>CR</LocalServiceType>
<GlobalServiceName>EMERGENCY SITUATION</GlobalServiceName>
<LocalServiceTypeName>EMERGENCY SITUATION</LocalServiceTypeName>
<SOfferedCustAgreement>N</SOfferedCustAgreement>
<ChargeCodeType>SCH</ChargeCodeType>
<CurrencyCode>USD</CurrencyCode>
<ChargeValue>3.510</ChargeValue>
<QtdSExtrChrgInAdCur>
<ChargeValue>3.510</ChargeValue>
<CurrencyCode>USD</CurrencyCode>
<CurrencyRoleTypeCode>BILLC</CurrencyRoleTypeCode>
</QtdSExtrChrgInAdCur>
<QtdSExtrChrgInAdCur>
<ChargeValue>3.510</ChargeValue>
<CurrencyCode>USD</CurrencyCode>
<CurrencyRoleTypeCode>PULCL</CurrencyRoleTypeCode>
</QtdSExtrChrgInAdCur>
<QtdSExtrChrgInAdCur>
<ChargeValue>3.010</ChargeValue>
<ChargeTaxRate>0.000</ChargeTaxRate>
<CurrencyCode>EUR</CurrencyCode>
<CurrencyRoleTypeCode>BASEC</CurrencyRoleTypeCode>
</QtdSExtrChrgInAdCur>
</QtdShpExChrg>
<QtdShpExChrg>
<SpecialServiceType>FF</SpecialServiceType>
<LocalServiceType>FF</LocalServiceType>
<GlobalServiceName>FUEL SURCHARGE</GlobalServiceName>
<LocalServiceTypeName>FUEL SURCHARGE</LocalServiceTypeName>
<SOfferedCustAgreement>N</SOfferedCustAgreement>
<ChargeCodeType>SCH</ChargeCodeType>
<CurrencyCode>USD</CurrencyCode>
<ChargeValue>51.840</ChargeValue>
<QtdSExtrChrgInAdCur>
<ChargeValue>51.840</ChargeValue>
<CurrencyCode>USD</CurrencyCode>
<CurrencyRoleTypeCode>BILLC</CurrencyRoleTypeCode>
</QtdSExtrChrgInAdCur>
<QtdSExtrChrgInAdCur>
<ChargeValue>51.840</ChargeValue>
<CurrencyCode>USD</CurrencyCode>
<CurrencyRoleTypeCode>PULCL</CurrencyRoleTypeCode>
</QtdSExtrChrgInAdCur>
<QtdSExtrChrgInAdCur>
<ChargeValue>44.510</ChargeValue>
<ChargeTaxRate>0.000</ChargeTaxRate>
<CurrencyCode>EUR</CurrencyCode>
<CurrencyRoleTypeCode>BASEC</CurrencyRoleTypeCode>
</QtdSExtrChrgInAdCur>
</QtdShpExChrg>
<PricingDate>2021-11-17</PricingDate>
<ShippingCharge>534.050</ShippingCharge>
<TotalTaxAmount>0.000</TotalTaxAmount>
<TotalDiscount>131.150</TotalDiscount>
<QtdSInAdCur>
<CurrencyCode>USD</CurrencyCode>
<CurrencyRoleTypeCode>BILLC</CurrencyRoleTypeCode>
<WeightCharge>473.700</WeightCharge>
<TotalAmount>534.050</TotalAmount>
<TotalTaxAmount>0.000</TotalTaxAmount>
<WeightChargeTax>0.000</WeightChargeTax>
</QtdSInAdCur>
<TotalDiscount>131.150</TotalDiscount>
<QtdSInAdCur>
<CurrencyCode>USD</CurrencyCode>
<CurrencyRoleTypeCode>PULCL</CurrencyRoleTypeCode>
<WeightCharge>473.700</WeightCharge>
<TotalAmount>534.050</TotalAmount>
<TotalTaxAmount>0.000</TotalTaxAmount>
<WeightChargeTax>0.000</WeightChargeTax>
</QtdSInAdCur>
<TotalDiscount>112.610</TotalDiscount>
<QtdSInAdCur>
<ExchangeRate>0.858627</ExchangeRate>
<CurrencyCode>EUR</CurrencyCode>
<CurrencyRoleTypeCode>BASEC</CurrencyRoleTypeCode>
<WeightCharge>406.730</WeightCharge>
<TotalAmount>458.540</TotalAmount>
<TotalTaxAmount>0.000</TotalTaxAmount>
<WeightChargeTax>0.000</WeightChargeTax>
</QtdSInAdCur>
</QtdShp>
<QtdShp>
<GlobalProductCode>P</GlobalProductCode>
<LocalProductCode>P</LocalProductCode>
<ProductShortName>EXPRESS WORLDWIDE</ProductShortName>
<LocalProductName>EXPRESS WORLDWIDE NONDOC</LocalProductName>
<NetworkTypeCode>TD</NetworkTypeCode>
<POfferedCustAgreement>N</POfferedCustAgreement>
<TransInd>Y</TransInd>
<PickupDate>2021-11-17</PickupDate>
<PickupCutoffTime>PT18H</PickupCutoffTime>
<BookingTime>PT17H</BookingTime>
<CurrencyCode>USD</CurrencyCode>
<ExchangeRate>0.858627</ExchangeRate>
<WeightCharge>473.700</WeightCharge>
<WeightChargeTax>0.000</WeightChargeTax>
<TotalTransitDays>3</TotalTransitDays>
<PickupPostalLocAddDays>0</PickupPostalLocAddDays>
<DeliveryPostalLocAddDays>0</DeliveryPostalLocAddDays>
<PickupNonDHLCourierCode> </PickupNonDHLCourierCode>
<DeliveryNonDHLCourierCode> </DeliveryNonDHLCourierCode>
<DeliveryDate>2021-11-22</DeliveryDate>
<DeliveryTime>PT23H59M</DeliveryTime>
<DimensionalWeight>39.000</DimensionalWeight>
<WeightUnit>LB</WeightUnit>
<PickupDayOfWeekNum>3</PickupDayOfWeekNum>
<DestinationDayOfWeekNum>1</DestinationDayOfWeekNum>
<QtdShpExChrg>
<SpecialServiceType>CR</SpecialServiceType>
<LocalServiceType>CR</LocalServiceType>
<GlobalServiceName>EMERGENCY SITUATION</GlobalServiceName>
<LocalServiceTypeName>EMERGENCY SITUATION</LocalServiceTypeName>
<SOfferedCustAgreement>N</SOfferedCustAgreement>
<ChargeCodeType>SCH</ChargeCodeType>
<CurrencyCode>USD</CurrencyCode>
<ChargeValue>3.510</ChargeValue>
<QtdSExtrChrgInAdCur>
<ChargeValue>3.510</ChargeValue>
<CurrencyCode>USD</CurrencyCode>
<CurrencyRoleTypeCode>BILLC</CurrencyRoleTypeCode>
</QtdSExtrChrgInAdCur>
<QtdSExtrChrgInAdCur>
<ChargeValue>3.510</ChargeValue>
<CurrencyCode>USD</CurrencyCode>
<CurrencyRoleTypeCode>PULCL</CurrencyRoleTypeCode>
</QtdSExtrChrgInAdCur>
<QtdSExtrChrgInAdCur>
<ChargeValue>3.010</ChargeValue>
<ChargeTaxRate>0.000</ChargeTaxRate>
<CurrencyCode>EUR</CurrencyCode>
<CurrencyRoleTypeCode>BASEC</CurrencyRoleTypeCode>
</QtdSExtrChrgInAdCur>
</QtdShpExChrg>
<QtdShpExChrg>
<SpecialServiceType>FF</SpecialServiceType>
<LocalServiceType>FF</LocalServiceType>
<GlobalServiceName>FUEL SURCHARGE</GlobalServiceName>
<LocalServiceTypeName>FUEL SURCHARGE</LocalServiceTypeName>
<SOfferedCustAgreement>N</SOfferedCustAgreement>
<ChargeCodeType>SCH</ChargeCodeType>
<CurrencyCode>USD</CurrencyCode>
<ChargeValue>51.300</ChargeValue>
<QtdSExtrChrgInAdCur>
<ChargeValue>51.300</ChargeValue>
<CurrencyCode>USD</CurrencyCode>
<CurrencyRoleTypeCode>BILLC</CurrencyRoleTypeCode>
</QtdSExtrChrgInAdCur>
<QtdSExtrChrgInAdCur>
<ChargeValue>51.300</ChargeValue>
<CurrencyCode>USD</CurrencyCode>
<CurrencyRoleTypeCode>PULCL</CurrencyRoleTypeCode>
</QtdSExtrChrgInAdCur>
<QtdSExtrChrgInAdCur>
<ChargeValue>44.050</ChargeValue>
<ChargeTaxRate>0.000</ChargeTaxRate>
<CurrencyCode>EUR</CurrencyCode>
<CurrencyRoleTypeCode>BASEC</CurrencyRoleTypeCode>
</QtdSExtrChrgInAdCur>
</QtdShpExChrg>
<PricingDate>2021-11-17</PricingDate>
<ShippingCharge>528.510</ShippingCharge>
<TotalTaxAmount>0.000</TotalTaxAmount>
<TotalDiscount>131.150</TotalDiscount>
<QtdSInAdCur>
<CurrencyCode>USD</CurrencyCode>
<CurrencyRoleTypeCode>BILLC</CurrencyRoleTypeCode>
<WeightCharge>473.700</WeightCharge>
<TotalAmount>528.510</TotalAmount>
<TotalTaxAmount>0.000</TotalTaxAmount>
<WeightChargeTax>0.000</WeightChargeTax>
</QtdSInAdCur>
<TotalDiscount>131.150</TotalDiscount>
<QtdSInAdCur>
<CurrencyCode>USD</CurrencyCode>
<CurrencyRoleTypeCode>PULCL</CurrencyRoleTypeCode>
<WeightCharge>473.700</WeightCharge>
<TotalAmount>528.510</TotalAmount>
<TotalTaxAmount>0.000</TotalTaxAmount>
<WeightChargeTax>0.000</WeightChargeTax>
</QtdSInAdCur>
<TotalDiscount>112.610</TotalDiscount>
<QtdSInAdCur>
<ExchangeRate>0.858627</ExchangeRate>
<CurrencyCode>EUR</CurrencyCode>
<CurrencyRoleTypeCode>BASEC</CurrencyRoleTypeCode>
<WeightCharge>406.730</WeightCharge>
<TotalAmount>453.790</TotalAmount>
<TotalTaxAmount>0.000</TotalTaxAmount>
<WeightChargeTax>0.000</WeightChargeTax>
</QtdSInAdCur>
</QtdShp>
</BkgDetails>
<Srvs>
<Srv>
<GlobalProductCode>Q</GlobalProductCode>
<MrkSrv>
<LocalProductCode>Q</LocalProductCode>
<ProductShortName>MEDICAL EXPRESS</ProductShortName>
<LocalProductName>MEDICAL EXPRESS</LocalProductName>
<ProductDesc>MEDICAL EXPRESS</ProductDesc>
<NetworkTypeCode>TD</NetworkTypeCode>
<POfferedCustAgreement>Y</POfferedCustAgreement>
<TransInd>N</TransInd>
</MrkSrv>
<MrkSrv>
<LocalServiceType>FF</LocalServiceType>
<GlobalServiceName>FUEL SURCHARGE</GlobalServiceName>
<LocalServiceTypeName>FUEL SURCHARGE</LocalServiceTypeName>
<SOfferedCustAgreement>N</SOfferedCustAgreement>
<ChargeCodeType>SCH</ChargeCodeType>
<MrkSrvInd>N</MrkSrvInd>
</MrkSrv>
</Srv>
<Srv>
<GlobalProductCode>Y</GlobalProductCode>
<MrkSrv>
<LocalProductCode>Y</LocalProductCode>
<ProductShortName>EXPRESS 12:00</ProductShortName>
<LocalProductName>EXPRESS 12:00 NONDOC</LocalProductName>
<ProductDesc>EXPRESS 12:00 NONDOC</ProductDesc>
<NetworkTypeCode>TD</NetworkTypeCode>
<POfferedCustAgreement>N</POfferedCustAgreement>
<TransInd>Y</TransInd>
</MrkSrv>
<MrkSrv>
<LocalServiceType>FF</LocalServiceType>
<GlobalServiceName>FUEL SURCHARGE</GlobalServiceName>
<LocalServiceTypeName>FUEL SURCHARGE</LocalServiceTypeName>
<SOfferedCustAgreement>N</SOfferedCustAgreement>
<ChargeCodeType>SCH</ChargeCodeType>
<MrkSrvInd>N</MrkSrvInd>
</MrkSrv>
<MrkSrv>
<LocalServiceType>YK</LocalServiceType>
<GlobalServiceName>12:00 PREMIUM</GlobalServiceName>
<LocalServiceTypeName>12:00 PREMIUM</LocalServiceTypeName>
<SOfferedCustAgreement>N</SOfferedCustAgreement>
<ChargeCodeType>SCH</ChargeCodeType>
<MrkSrvInd>Y</MrkSrvInd>
</MrkSrv>
<MrkSrv>
<LocalServiceType>CR</LocalServiceType>
<GlobalServiceName>EMERGENCY SITUATION</GlobalServiceName>
<LocalServiceTypeName>EMERGENCY SITUATION</LocalServiceTypeName>
<SOfferedCustAgreement>N</SOfferedCustAgreement>
<ChargeCodeType>SCH</ChargeCodeType>
<MrkSrvInd>Y</MrkSrvInd>
</MrkSrv>
</Srv>
<Srv>
<GlobalProductCode>P</GlobalProductCode>
<MrkSrv>
<LocalProductCode>P</LocalProductCode>
<ProductShortName>EXPRESS WORLDWIDE</ProductShortName>
<LocalProductName>EXPRESS WORLDWIDE NONDOC</LocalProductName>
<ProductDesc>EXPRESS WORLDWIDE NONDOC</ProductDesc>
<NetworkTypeCode>TD</NetworkTypeCode>
<POfferedCustAgreement>N</POfferedCustAgreement>
<TransInd>Y</TransInd>
</MrkSrv>
<MrkSrv>
<LocalServiceType>FF</LocalServiceType>
<GlobalServiceName>FUEL SURCHARGE</GlobalServiceName>
<LocalServiceTypeName>FUEL SURCHARGE</LocalServiceTypeName>
<SOfferedCustAgreement>N</SOfferedCustAgreement>
<ChargeCodeType>SCH</ChargeCodeType>
<MrkSrvInd>N</MrkSrvInd>
</MrkSrv>
<MrkSrv>
<LocalServiceType>CR</LocalServiceType>
<GlobalServiceName>EMERGENCY SITUATION</GlobalServiceName>
<LocalServiceTypeName>EMERGENCY SITUATION</LocalServiceTypeName>
<SOfferedCustAgreement>N</SOfferedCustAgreement>
<ChargeCodeType>SCH</ChargeCodeType>
<MrkSrvInd>Y</MrkSrvInd>
</MrkSrv>
</Srv>
</Srvs>
</GetQuoteResponse></res:DCTResponse><!– ServiceInvocationId:20211117151219_0021_10af3d83-79a1-4dd9-9780-c64ec092db57 –>`

Thread Starter Laura Yeffeth
(@lyeffeth)

2 years, 4 months ago

DHL price breakdown
DHL package info
WooCommerce DHL Settings
WooCommerce Product shipping info

Plugin Support WojtekPS
(@wojtekpyrgies)

2 years, 4 months ago

Hi @lyeffeth,
Thanks for the DHL API Data and the screenshots. I have compared the “DHL price breakdown” screenshot with the DHL Express: API response data, and there are two differences.
The first one is the “Residential Address” surcharge of $4,95 which is included in the total price on your DHL account, however, this value is not returned by DHL API. Is it possible to untick this option or leave it blank once You create a shipment on your DHL account? Or can you select a different value e.g. commercial address for which You won’t be charged?

The second thing is the fuel surcharge which is $51,83 on Your DHL account, but the value returned by DHL API is $51.30. Please contact DHL support about the fuel surcharge, as it is provided by DHL API. However, it seems to me that there may be such slight differences when counting this particular surcharge for such long distances.

Kind regards,

Thread Starter Laura Yeffeth
(@lyeffeth)

2 years, 4 months ago

It seems the fuel surcharge has corrected itself. I think I was mixing up shipping methods when I added “residential address” as my FedEx plugin has an option for this. So this is matching up now. Thanks for your help.
Plugin Support WojtekPS
(@wojtekpyrgies)

2 years, 4 months ago
I’m glad that is all clear now.

Kind regards,
- This reply was modified 2 years, 4 months ago by WojtekPS.

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