Title: Rates not correct Last modified: January 25, 2019 --- # Rates not correct * Resolved [ibsenleo](https://wordpress.org/support/users/ibsenleo/) * (@ibsenleo) * [7 years, 7 months ago](https://wordpress.org/support/topic/rates-not-correct/) * Hello, I cant get the correct rates from the plugin. For local addresses it works ok, but when it comes for international shipment(From Spain to Italy f. e.), the plugin gives me a different amount than should be. Can you point me what can i check/fix? I have been checking the debug and everything seems ok. web: [https://i.imgur.com/2M33qHw.png](https://i.imgur.com/2M33qHw.png) UPS: [https://i.imgur.com/JeXuB3t.png](https://i.imgur.com/JeXuB3t.png) Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/rates-not-correct/page/2/?output_format=md) [→](https://wordpress.org/support/topic/rates-not-correct/page/2/?output_format=md) * [ospiotr](https://wordpress.org/support/users/ospiotr/) * (@ospiotr) * [7 years, 6 months ago](https://wordpress.org/support/topic/rates-not-correct/#post-11144892) * Hi [@ibsenleo](https://wordpress.org/support/users/ibsenleo/) * Do you weight set on your products? * Please tell me what unit are you using and if you have wight set on your products: [https://wpde.sk/po/37gmleztt1dw.png](https://wpde.sk/po/37gmleztt1dw.png) * Our plugin uses weight of the cart to calculate the shipping rates. * Thread Starter [ibsenleo](https://wordpress.org/support/users/ibsenleo/) * (@ibsenleo) * [7 years, 6 months ago](https://wordpress.org/support/topic/rates-not-correct/#post-11144973) * Hi [@ospiotr](https://wordpress.org/support/users/ospiotr/) Thanks for your answer. * Yes, products have weight set. Unit is Kg For the product in the example weight is 0.17 * > [View post on imgur.com](https://imgur.com/pH8zOkq) * I post here the debug information generated from that same shipment [https://www.codepile.net/pile/aL0a9MvV](https://www.codepile.net/pile/aL0a9MvV) * [ospiotr](https://wordpress.org/support/users/ospiotr/) * (@ospiotr) * [7 years, 6 months ago](https://wordpress.org/support/topic/rates-not-correct/#post-11171949) * [@ibsenleo](https://wordpress.org/support/users/ibsenleo/) * What zipcode you have entered in WooCommerce settings? [https://wpde.sk/po/08yftnq7cfb9.png](https://wpde.sk/po/08yftnq7cfb9.png) * Do you have custom origin disabled? [https://wpde.sk/po/316m9i2z6zuv.png](https://wpde.sk/po/316m9i2z6zuv.png) * Thread Starter [ibsenleo](https://wordpress.org/support/users/ibsenleo/) * (@ibsenleo) * [7 years, 6 months ago](https://wordpress.org/support/topic/rates-not-correct/#post-11183257) * [@ospiotr](https://wordpress.org/support/users/ospiotr/) zipcode – 28001 Madrid, Spain I’ve tried enabling custom origin and setting again shop origin location, but is the same. - This reply was modified 7 years, 6 months ago by [ibsenleo](https://wordpress.org/support/users/ibsenleo/). * [Hergé](https://wordpress.org/support/users/rguilbert/) * (@rguilbert) * [7 years, 6 months ago](https://wordpress.org/support/topic/rates-not-correct/#post-11197606) * I’ve the same issue, but the difference of price is not so high. Did you checked“ Enable negotiated rates” ? * Thread Starter [ibsenleo](https://wordpress.org/support/users/ibsenleo/) * (@ibsenleo) * [7 years, 6 months ago](https://wordpress.org/support/topic/rates-not-correct/#post-11197617) * Hi [@rguilbert](https://wordpress.org/support/users/rguilbert/) Yes, i have test it with/without that option. And the price is the same. Did you fixed it? * [Hergé](https://wordpress.org/support/users/rguilbert/) * (@rguilbert) * [7 years, 6 months ago](https://wordpress.org/support/topic/rates-not-correct/#post-11197697) * No, the issue come maybe from here: [https://stackoverflow.com/questions/22951358/ups-rates-api-gives-low-price](https://stackoverflow.com/questions/22951358/ups-rates-api-gives-low-price) But I’ve not time for check the code 🙂 And I’m not the developper of the plugin! [@ospiotr](https://wordpress.org/support/users/ospiotr/) ? 🙂 I would like to use this plugin, but I can’t accept to lose money from time to time… (and I’m ready to pay something for have the possibility to add (in the code if need) 3€ more on each rate * [ospiotr](https://wordpress.org/support/users/ospiotr/) * (@ospiotr) * [7 years, 6 months ago](https://wordpress.org/support/topic/rates-not-correct/#post-11205977) * Thank you for reporting this, [@rguilbert](https://wordpress.org/support/users/rguilbert/)! This information can be very useful. I will immediately report this to our developers team and ask them for further verification. * I’ll let you know about the results. * [ospiotr](https://wordpress.org/support/users/ospiotr/) * (@ospiotr) * [7 years, 5 months ago](https://wordpress.org/support/topic/rates-not-correct/#post-11259481) * [@rguilbert](https://wordpress.org/support/users/rguilbert/) [@ibsenleo](https://wordpress.org/support/users/ibsenleo/), * We have released a new version of the plugin which resolves this issue. `Pickup type` parameter is now used during fetching the shipping rates. * Please update and check if the live rates are accurate now. Also, please make sure that you are logged in during checking the shipping rates on the UPS site. * [Hergé](https://wordpress.org/support/users/rguilbert/) * (@rguilbert) * [7 years, 5 months ago](https://wordpress.org/support/topic/rates-not-correct/#post-11271245) * Great news the astronaut ! We ar going to have a look.. Thanks Rémi * [Hergé](https://wordpress.org/support/users/rguilbert/) * (@rguilbert) * [7 years, 5 months ago](https://wordpress.org/support/topic/rates-not-correct/#post-11281557) * Hi [@ospiotr](https://wordpress.org/support/users/ospiotr/) Thanks again for your efforts. No easy to check in detail your plugin. But it doesn’t calculate the total in case of “Extendad Area Surcharge” [https://aceautomation.eu/Clipboard01.png](https://aceautomation.eu/Clipboard01.png) As the surcharge is an important cost,.. I don’t know if you want includ this… I would like. And I’m curious to knoc where I can add in the code an additional fee.. just after as example get the amount of the delivery cost.. Let me know if you want an import of some examples of shipping data (.csv) – by emai? Thanks Rémi * [Hergé](https://wordpress.org/support/users/rguilbert/) * (@rguilbert) * [7 years, 5 months ago](https://wordpress.org/support/topic/rates-not-correct/#post-11309894) * Hi [@ospiotr](https://wordpress.org/support/users/ospiotr/) I think it’s working well now, including Extended Area Surcharge. Maybe I made a mistake (about my previous post). I installed the plugin.. we will see.. I’m always curious to know where I can add in the code, an additional fee Thanks a lot for your great support! Rémi - This reply was modified 7 years, 5 months ago by [Hergé](https://wordpress.org/support/users/rguilbert/). * [ospiotr](https://wordpress.org/support/users/ospiotr/) * (@ospiotr) * [7 years, 5 months ago](https://wordpress.org/support/topic/rates-not-correct/#post-11312547) * [@rguilbert](https://wordpress.org/support/users/rguilbert/) I’m glad that you have managed to get it working! * Sorry but there is currently no way to add additional fee to the shipping live rates. * [Hergé](https://wordpress.org/support/users/rguilbert/) * (@rguilbert) * [7 years, 4 months ago](https://wordpress.org/support/topic/rates-not-correct/#post-11382417) * Greeting [@ospiotr](https://wordpress.org/support/users/ospiotr/), The plugin works well. Thanks again. The API classifies addresses as Residential or Commercial but it only managed by the UPS API for US/Canada. So, no solution for us. So, I come back about the additional fee possibilities ? 🙂 Maybe via a sort of pro version or a snippet ? Thanks! Rémi * [Hergé](https://wordpress.org/support/users/rguilbert/) * (@rguilbert) * [7 years, 4 months ago](https://wordpress.org/support/topic/rates-not-correct/#post-11382771) * ..maybe with a similar code snippet than this one: [https://gist.githubusercontent.com/xadapter/5a6404c130dbc61883bda20c392933a4/raw/26f1b57041f85bed4f837f80bb396a4935d744ca/functions.php](https://gist.githubusercontent.com/xadapter/5a6404c130dbc61883bda20c392933a4/raw/26f1b57041f85bed4f837f80bb396a4935d744ca/functions.php) Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/rates-not-correct/page/2/?output_format=md) [→](https://wordpress.org/support/topic/rates-not-correct/page/2/?output_format=md) The topic ‘Rates not correct’ is closed to new replies. * ![](https://ps.w.org/flexible-shipping-ups/assets/icon.svg?rev=2738069) * [Shipping Live Rates and Access Points for UPS for WooCommerce](https://wordpress.org/plugins/flexible-shipping-ups/) * [Frequently Asked Questions](https://wordpress.org/plugins/flexible-shipping-ups/#faq) * [Support Threads](https://wordpress.org/support/plugin/flexible-shipping-ups/) * [Active Topics](https://wordpress.org/support/plugin/flexible-shipping-ups/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/flexible-shipping-ups/unresolved/) * [Reviews](https://wordpress.org/support/plugin/flexible-shipping-ups/reviews/) * 17 replies * 4 participants * Last reply from: [Piotr Jablonowski](https://wordpress.org/support/users/jablonowski/) * Last activity: [7 years ago](https://wordpress.org/support/topic/rates-not-correct/page/2/#post-11859669) * Status: resolved