• Resolved Brijesh

    (@shahbrijesh1992)


    Hello ,

    I have installed this plugin and setup with shippo website but Shippo shipping not working can you please check and let me know what is the issue ?

    Error Showing “Please note that new Shippo accounts require manual verification.
    If plugin has suddently stopped returning shipping rates then you will have to email to support@goshippo.com to re-activate your account.”

    Troubleshooting Tips
    If you do not see shipping rates in the cart or have issues creating shipping labels then:
    
    Save settings and look at the top for any possible validation errors displayed in the red container above
    Enable Validate Products and save the settings, then check for validation errors
    Enable Debug Mode, uncheck Use Cache and perform operation at question, then look for error messages in the cart and generated log file
    Verify that all API/Token keys you have used are correct and active
    Verify that all products have dimensions and weight set
    To see rates in the cart make sure that Live Shipping Rates feature of the plugin is enabled
    Try unchecking Signature Service and Include Insurance
    If you've enabled Shipping Zones feature of the plugin then make sure to add plugin to the relevant Shipping Zones
    Disable other shipping plugins and observe if it will make any difference
    If after all that issue still persists, then send us screenshots of the issue along with the contents of the generated log file, when debug was enabled, and we will help you to resolve the issue.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author oneteamsoftware

    (@oneteamsoftware)

    The copy of troubleshooting tips from the settings of the plugin here won’t be able to help us to understand your issue.

    Please use https://1teamsoftware.com/contact-us/ to send us log message generated after you will activate Debug Mode in the settings of the plugin and we will be able to let you know what might be wrong.

    Please do not attach any files here as it is public forum and will be unsafe.

    Thread Starter Brijesh

    (@shahbrijesh1992)

    Hello ,

    I have connected plugin with shioppo . In Shippo Orders showing perfectly but shipping not showing so can you please check and let me know what is the issue ?

    Plugin Author oneteamsoftware

    (@oneteamsoftware)

    Please use our contact form linked above, thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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