Rate Hustle banner shows after rating

  • Resolved andreasnoll

    (@andreasnoll)


    3 years, 3 months ago

    The banner in the WP backend shows up eveb though I gave 5 stars and was thanked for in WP later

    Mercedes – WPMU DEV Support wrote:

Hi Andreas,

We really appreciate your excellent feedback! Thanks for choosing us. 

Post Link: https://wordpress.org/support/topic/huge-functionality-even-in-free-version/#post-15446774
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Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    3 years, 3 months ago

    Hello @andreasnoll !

    Hope you’re doing well today!

    There are two parts here:

    1. Hustle (or any other plugin for that matter) does not know who you are – we don’t track this kind of data so there is no way for the plugin to know that you’ve already rated it. The thanks we post are entirely personal – it’s our team who keeps an eye on those and thanks each person separately for the feedback.

    In this case, simply dismissing the message is the way to go.

    2. However, it has recently come to our attention that there may be an issue sometimes with dismissing the rating request – if that’s what’s happening for you, we sincerely apologise for the inconvenience! Our team has already prepared a fix for this and we’re going to make it available in an upcoming update.

    Warm regards,
    Pawel

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    3 years, 2 months ago

    Hi @andreasnoll

    I hope you are doing well.

    I would like to update you that we released a fix for this situation today.

    Could you please update the plugin to check if the issue is gone?

    Best Regards
    Patrick Freitas

    Thread Starter andreasnoll

    (@andreasnoll)

    3 years, 2 months ago

    Hi
    sorry to say that the banner is still appearing even though I
    – clicked on “no thanks”,
    – cleared cache,
    – closed WP.

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    3 years, 2 months ago

    Hi @andreasnoll

    Could you try to clear the browser cache too?

    In case the issue persists, please, let us know the WordPress version that you are using and we can try to replicate the issue again, we got confirmation from some other cases that it worked fine in the latest version.

    Best Regards
    Patrick Freitas

    Thread Starter andreasnoll

    (@andreasnoll)

    3 years, 2 months ago

    Hi Patrick,
    today the banner was gone.
    Thanks
    Andreas

Viewing 5 replies - 1 through 5 (of 5 total)
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