Support » Plugin: GamiPress » Ranks not updating/showing up on profile

  • Resolved jeepcreed

    (@jeepcreed)


    Just installed this plugin with the buddypress integration plugin and the simple:press integration plugin. I’m doing some testing on my site before publishing and the ranks are not automatically updated when the defined points balance is reached. The ranks/achievement badges are also not showing up in buddy press profiles.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author rubengc

    (@rubengc)

    Hi @jeepcreed

    To show the user points, achievements and ranks on their profiles you need to setup it on GamiPress -> Settings -> Add-on -> BuddyPress (also you will find a box for Simple:Press)

    About that ranks aren’t automatically awarded you need to check if you are correctly setup them with the requirements you want

    Check that there is 2 points-based events “Earn an amount of points” based on points earned and “Reach a points balance” based of the user points balance so choose the better that fits your needs

    Also, remember that ranks are earned in order, which means an user can’t unlock the 3rd rank without unlock the 1st and 2nd before

    Best regards

    I have had everything set up on GamiPress->Settings->Add-On->BuddyPress. And have the point-based events set up, as well, where the rank should be automated once the criteria is met. It is not working.

    Plugin Author rubengc

    (@rubengc)

    Hi @jeepcreed

    But which event have you used to setup your rank requirements? Earn an amount of points or reach a points balance?

    Probably what you are looking for is use the reach a points balance event

    Also, remember that GamiPress won’t update the user rank until he gets a new points movement (award or deduct)

    Best regards

    Hi there, rank requirements are set up to update upon reaching a points balance. I’ve been testing by manually adding points to test users and the ranks and levels still are not updating or appearing on the user profile.

    Plugin Author rubengc

    (@rubengc)

    Hi @jeepcreed

    Can you attach screenshots of the following elements?
    1) From GamiPress -> Settings -> Add-ons -> BuddyPress -> Ranks tab
    2) Rank type edit screen
    3) 1st rank edit screen (showing the priority field and requirements)
    4) 2nd rank edit screen (showing the priority field and requirements too)
    5) 3rd rank edit screen (showing the priority field and requirements too)

    Best regards
    Ruben

    I don’t see where I can attach photos to my reply. Can I email them to you?

    Plugin Author rubengc

    (@rubengc)

    Hi @jeepcreed

    Yes, write us to contact@gamipress.com

    Best regards

Viewing 7 replies - 1 through 7 (of 7 total)
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