Support » Plugin: Ultimate Member – User Profile, User Registration, Login & Membership Plugin » Randomly redirects new users to Login page, even when they have logged in!

  • kylegredt

    (@kylegredt)


    I have been using this plugin for about a year and it was working fine.

    After the most recent update, some of my members get stuck in a loop back to the login page even after logging in.

    My homepage is restricted for logged in members only. If the user isn’t logged in its set to redirect to the login page.

    Sometimes when the user logins in, the page will continually refresh back to the login page, without the login form, and showing the user account links, despite ALREADY being logged in, the homepage is not accesible. The menu link and logo are clickable, but they redirect back to the login page.

    I have a test account from when I first created the site, the test account works fine, I have a new test account that I have created after the most recent update, and it will not get past the login loop. The roles, settings, everything are identical. What is the issue?

    Some members can login fine with no loop, others login and get stuck at the login page loop.They have the same roles, and settings.

    I have spent the last 3 days pulling my hair out trying to fix this for a client and am extremely annoyed, discouraged, and disappointed. I have spent 25 hours troubleshooting this.

    I seen lots of other people with a similar issue and there is never a resolution.

    Help? Anyone??…

    • This topic was modified 1 month ago by kylegredt.
Viewing 1 replies (of 1 total)
  • Plugin Author nsinelnikov

    (@nsinelnikov)

    Hi @kylegredt

    We are sorry that you encountered problems while using our plugin.

    1. Please check the predefined pages settings on the wp-admin > Ultimate Member > Settings > General. Please make sure that there is not set the same page for multiple settings.

    2. Please check maybe the users have multiple roles not only WordPress role but Ultimate Member role too. It’s the backward compatibility for customers that started using Ultimate Member before 2.0.x version. So if the users have multiple roles please make sure that there is the role priority https://www.screencast.com/t/w7UkacZ652mO Then please set up the roles priority and check https://www.screencast.com/t/dIj7rbDGc

    3. Please avoid using cache on the login/registration/profile pages. It can be the reason for the issue too.

    Let me know if you have another questions or these steps don’t help you. I’ll try to help you again as soon as will know details.

    Best Regards!

Viewing 1 replies (of 1 total)
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