Title: Random missing subscription
Last modified: November 26, 2018

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# Random missing subscription

 *  Resolved [Cal](https://wordpress.org/support/users/caleblai/)
 * (@caleblai)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/random-missing-subscription/)
 * Hi,
 * My website uses Paid Membership Pro with WooCommerce integration for managing
   the membership and purchase of “courses”(linked to moodle). Once they sign up,
   they are needed to purchase the courses before use. Before the courses are purchased,
   the button would show “Sign-up”, and shows “courses” after purchase.
 * The issue is that after a certain random period after a certain user have been
   a member on my site with their purchased courses, the “courses” button would 
   be replaced with the “sign up” button instead. Basically it’s requesting the 
   user to purchase again despite their subscription has not expired yet. Unfortunately
   the issue seems to occur at random period and does not affect everyone.
 * Thanks in advance!

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [Gerhard Potgieter](https://wordpress.org/support/users/kloon/)
 * (@kloon)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/random-missing-subscription/#post-10917294)
 * Hi, the Paid Memberships Pro plugin is not a plugin developed by the WooCommerce
   team and as such we cannot support it. You will have to contact the developers
   where you purchased the plugin from for support on the issue as that is not something
   WooCommerce core related.
 * Sorry about this, and I do hope you get this resolved with the developers.

Viewing 1 replies (of 1 total)

The topic ‘Random missing subscription’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Gerhard Potgieter](https://wordpress.org/support/users/kloon/)
 * Last activity: [7 years, 5 months ago](https://wordpress.org/support/topic/random-missing-subscription/#post-10917294)
 * Status: resolved