Support » Plugin: WooCommerce » Random items added to cart and payment issues

  • Resolved mooono94

    (@mooono94)


    Hi,

    On my shop’s homepage, whenever I want to add products to the cart, it ends up adding random products and either not the one I wanted to buy or multiple products when I’ve only selected one.

    Then, if I try to remove them from my cart, it empties the entire cart or gives me a logged-out user error. I can’t even get to checkout unless I use the cart button in the header and proceed through there.

    I’ve disabled all plugins and changed the theme back to a default WordPress theme, but that didn’t seem to work. I’ve also tried in multiple browsers and incognito, but I just can’t for the life of me figure out where the issue is located. Any help with this would be greatly appreciated.

    Thanks in advance,
    Monique

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi @mooono94 ,

    Thanks for reaching out!

    I understand that you are experiencing issues with random items being added to the cart (different from the products added, or duplicates), and when removing an item from the cart, it clears the entire cart.

    I have been able to replicate part of the issue described when visiting https://shop.moniquejebbink.nl/:

    > Adding items to the cart: it adds the exact items which I selected, no duplicates or random products were added.
    > Removing from the cart: I tried this multiple times and no “logged-out user error” occurred however, the cart would clear entirely.

    You have mentioned disabling all plugins and changing your theme to the default WordPress theme however, I notice that the cart page is built with Elementor.

    Kindly confirm if you have disabled the Elementor plugin, and checked to see if the issue persists? If not, please could you do this as a next step, with the default Storefront theme active?

    If the issue is still present, then in order to have a better understanding of your site’s setup, please could you share a copy of the following:

    > System Status – which you can find via WooCommerce → Status. Select Get system report and then Copy for support.


    > Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

    Once you have these, please share them in your response here.

    Thanks!

    Thread Starter mooono94

    (@mooono94)

    Hey Roxanne,

    Thank you, the issue seemed to be with Elementor. I will reach out to them to see if it can be resolved.

    Thanks again.

    Hi @mooono94,

    You are most welcome, glad you managed to find the culprit 🙂

    Since further help is required from the developers of the Elementor plugin, feel free to create a new topic should you need any further help.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.