Redirected to 404 on Logout

  • Resolved jetxpert

    (@jetxpert)


    2 years, 8 months ago

    Good Day!

    Since installing SG Security, randomly, we are redirected to a 404 page when we logout.

    The URL we are being redirected to is: https://www.mywebsite.com/404

    After we get the 404 page, we immediately log back in, click on “Log out all users”, then are able to logout successfully. Again, this happens at random.

    There’s a lot of info on this same subject available online, but none of it useful to debug and fix our issue.

    Plugin conflict tests are not helping identify the root cause either. We can only confirm this issue started since installing SG Security.

    Help appreciated.

    Thank you!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter jetxpert

    (@jetxpert)

    2 years, 8 months ago

    Update:

    To further assist with our issue, this is what we’re seeing in SGS’s Activity Log when we logout.

    Also, we are using SGS’s custom login and registration URL fields, so this could be part of the problem.

    The logout URL shown in our activity log does not show nor reference our custom login URL.

    Oh well, help appreciated.

    Thank you!

    nyartboy

    (@nyartboy)

    2 years, 8 months ago

    Having the same exact issue. Happened as soon as I installed SG Security

    Plugin Author Stanimir Stoyanov

    (@sstoqnov)

    SiteGround Representative

    2 years, 8 months ago

    Hey @nyartboy, @jetxpert

    We’ve fixed the issue and the patch will be included in the next version.

    Regards,
    Stanimir

    Thread Starter jetxpert

    (@jetxpert)

    2 years, 8 months ago

    @sstoqnov,

    Thank you so much! Issue fixed with SGS Version 1.1.1.

    Cheers!

    Thread Starter jetxpert

    (@jetxpert)

    2 years, 8 months ago

    @sstoqnov,

    We closed the lid on this one too soon.

    The random issue continues, except instead of being redirected to a 404 page, we’re now being redirected to our home page on logout. Sneaky, sneaky.

    We still have to log back into our website when the above occurs, then click on “Log out all users” in order to logout properly.

    Please review and advise. Not quite there yet! 🙂

    Cheers!

    Thread Starter jetxpert

    (@jetxpert)

    2 years, 8 months ago

    Update:

    Apologies. After all, it appears this issue has been fixed.

    We identified and fixed the reason why we were being redirected to the home page after logout (see above entry).

    The redirect was caused by a code snippet (see below) we are using that allows our visitors to logout without displaying the WordPress confirmation page. To fix the issue, we changed the code snippet from “Run snippet everywhere” to “Run only on site front-end.”

    Reference: Log Out of WordPress Without Confirmation

    Hope this helps shall anyone else decide to use this code snippet.

    Cheers!

    Thread Starter jetxpert

    (@jetxpert)

    2 years, 8 months ago

    Oops! Here’s the code snippet.

Viewing 7 replies - 1 through 7 (of 7 total)
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