1. relish1227
    Posted 3 years ago #

    I just installed the free version on a Rackspace cloud sites account. Immediately after the S2Member install, the site went to the generic "Internal Server Error" message page.

    I wasn't able to find any errors in the logs, so talked to support. They helped me figure out that it was the .htaccess file. Apparently you have to update the RewriteBase to have a / after it, like so:

    RewriteBase /

    I'm not sure if other hosts have this scenario, too, but I wonder if there's a way to specify this in the plugin install process, so that you don't end up on a big ol' 500 page. Thoughts?


    # BEGIN s2Member GZIP exclusions
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteCond %{QUERY_STRING} (^|\?|&)s2member_file_download\=.+ [OR]
    RewriteCond %{QUERY_STRING} (^|\?|&)no-gzip\=1
    RewriteRule .* - [E=no-gzip:1]
    # END s2Member GZIP exclusions


  2. relish1227
    Posted 3 years ago #

  3. WebSharks
    Plugin Author

    Posted 3 years ago #

    Thanks for the heads up on this thread. We've had s2Member updated to handle this scenario gracefully in a future release :-)


    See: s2Member® » Support Policy

    Support for Products by s2Member® is available only through our Customer Support Forum. Our customer support representatives are available Monday through Friday; excluding all major holidays. Our Customer Support Forum can be accessed through your account at s2Member.com. We also have a forum for Pre-Sale Questions.

    We ask that you submit all pre-sale and/or technical support questions through the appropriate forum at s2Member.com. An s2Member® support representative will gladly address your question/concern within 24-48 hours.

Topic Closed

This topic has been closed to new replies.

About this Plugin

About this Topic