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[Resolved] Rackspace Cloud Files setup fails

Viewing 15 replies - 1 through 15 (of 24 total)
  • I’m getting a similar thing. username, apikey, and a container name is filled in correctly Getting:

    Settings test result: Cloud Files authentication failed (Unexpected response (): )

    Plugin Author David Anderson

    @davidanderson

    Hi Dirty Bill,

    Please try the development version: http://updraftplus.com/faqs/devversion

    And then let me know how you get on.

    David

    The dev version test appears to work. Trying a backup. NOTE: could use a CLEAR LOG option.

    UPDATE: this is the last message in the logfile. It seems it gets stuck here and gets no further: “Zip::addFile apparently failed – retrying with PclZip (Jun 22 10:03:27)”

    Here’s a log excerpt:

    0000.016 (2) File exists (updraft/backup_2013-06-22-0953_SITENAME_ad081c96296d-uploads.zip.tmp), but was apparently not modified within the last 30 seconds, so we assume that any previous run has now terminated (time_mod=1371920319, time_now=1371920598, diff=279)
    0000.017 (2) Checking if we have a zip executable available
    0000.018 (2) Testing: /usr/bin/zip
    0000.018 (2) Testing: /bin/zip
    0000.019 (2) Testing: /usr/local/bin/zip
    0000.020 (2) Testing: /usr/sfw/bin/zip
    0000.021 (2) Testing: /usr/xdg4/bin/zip
    0000.022 (2) Testing: /opt/bin/zip
    0000.023 (2) backup_2013-06-22-0953_SITENAME_ad081c96296d-uploads.zip.tmp: Zip file already exists, with 0 files
    0009.226 (2) Zip::addFile apparently failed – retrying with PclZip

    I still get the same error when I click “test cloud file settings”

    Settings test result: Cloud Files authentication failed (Unexpected response (): )

    My username and Api key are correct. I am using a container name that doesn’t exist.

    Plugin Author David Anderson

    @davidanderson

    Hi Dirty Bill,

    Please can you post the complete log? Use pastebin.com if it’s big.

    davferg5000: you have a different problem – please can you start a separate forum thread?

    David

    Plugin Author David Anderson

    @davidanderson

    For some reason the forum isn’t auto-emailing me these posts as it should. This post is just an attempt to get it do so via the ‘Notify me’ option – otherwise, please ignore it!

    Here is the link. http://pastebin.com/jnL8yrtL

    Plugin Author David Anderson

    @davidanderson

    P.S. A “clear log” option would make no sense, because there is not a single log. Each backup run gets its own separate log.

    Plugin Author David Anderson

    @davidanderson

    Hi DirtyBill,

    Sorry for not replying to this – again, the forum didn’t email me the post, which is very strange (it emails me every other post on the forum automatically). I’m flagging this as “modlook” so that someone higher up the WordPress chain can advise me as to why this might be,.

    In the meantime, your pastebin.com link expired – please can you post the log there again?

    David

    Fixed the email issue. Spam filter blocked it.

    Plugin Author David Anderson

    @davidanderson

    Thanks, Tech Ninja!

    The log was basically the same thing as above repeated over and over.

    Plugin Author David Anderson

    @davidanderson

    And, what was that same thing?

    0000.016 (2) File exists (updraft/backup_2013-06-22-0953_SITENAME_ad081c96296d-uploads.zip.tmp), but was apparently not modified within the last 30 seconds, so we assume that any previous run has now terminated (time_mod=1371920319, time_now=1371920598, diff=279)
    0000.017 (2) Checking if we have a zip executable available
    0000.018 (2) Testing: /usr/bin/zip
    0000.018 (2) Testing: /bin/zip
    0000.019 (2) Testing: /usr/local/bin/zip
    0000.020 (2) Testing: /usr/sfw/bin/zip
    0000.021 (2) Testing: /usr/xdg4/bin/zip
    0000.022 (2) Testing: /opt/bin/zip
    0000.023 (2) backup_2013-06-22-0953_SITENAME_ad081c96296d-uploads.zip.tmp: Zip file already exists, with 0 files
    0009.226 (2) Zip::addFile apparently failed – retrying with PclZip

    Plugin Author David Anderson

    @davidanderson

    OK – and can I see the bits preceding that? (That may help me know what leads to the problem).

Viewing 15 replies - 1 through 15 (of 24 total)
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