Support » Plugin: Enhanced Ecommerce Google Analytics Plugin for WooCommerce » Quotes in product titles not handled correctly

  • Resolved globalmatt

    (@globalmatt)


    Hi there,

    I’m experiencing an issue with single and double quotes in product titles.

    Sometimes these appear to be sent to Google Analytics as straight quotes, while at other times they are sent as literal character references (8220, 8221, 8216, and 8217). This results in two different “products” appearing in the Google Analytics Product Performance report, making it impossible to track performance for these products correctly.

    Here is an example screenshot of the Product Performance report. Notice that the product ‘Château La Reyne “Le Tradition” 2015’ appears twice, as two different “products”.

    FYI the product title in the WordPress “Edit product” page uses straight quotes.

    WordPress 4.9.4, WooCommerce 3.2.6, plugin version 1.2.2.

    Thanks,
    Matt

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  • Plugin Author Tatvic

    (@tatvic)

    Hi Matt,

    Thank you for contacting us!

    We’ll definitely help you to troubleshoot the issue. For that, we request you to share the following details/access with us:

    • Store URL (with plugin installed)
    • View level access of your analytics account at analytics2(at)tatvic(dot)com

    Hope to hear you soon!

    Thanks & Regards!

    Thank you very much! I have just given you access and sent you an email.

    Best wishes,
    Matt

Viewing 2 replies - 1 through 2 (of 2 total)
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