Hello!
There are several factors that can prevent this plugin (and others) from functioning correctly. Common culprits include low WordPress memory, JavaScript errors, and other server-side issues.
To help you identify any problems with your server setup, I recommend installing and running a test with our free Site Checkup plugin. If it detects errors on your site, a red button will appear in your toolbar. Clicking this button will give you access to an AI-powered chat that can help you diagnose server issues and errors.
https://wordpress.org/plugins/site-checkup
After performing this diagnosis, if you wish to delve deeper into analyzing these errors, please install our other free plugin, WPTools.
https://wordpress.org/plugins/wptools/
Once you’ve gathered this information, let me know if you still have any questions!
Regards,
Bill
How will that work if it is only none logged in, none accepted users that get this error? There are no errors inside the secure domain, only for those that have never connected.
Our plugins have a feature that records JavaScript errors (and other types of errors). So, they’re all saved and stored for you. Just follow our suggestions, and you’ll gain access to all that information.
OK, no red button, where are those error logs?
I went through the wizard, no sign of any js error logs. No issues identified either.
Follow the suggestions and install and run also (free):
https://wordpress.org/plugins/site-checkup
https://wordpress.org/plugins/wptools/
You will find online documentaiton and
demo video.
Are you basically saying I need to fix it myself?
The first step is to confirm if your site is functioning perfectly. For example, as I explained earlier, if your WordPress memory is insufficient, nothing will work correctly. Another common issue is JavaScript errors (javascript is a programming language), often caused by a conflicting plugin or theme. Cloudflare’s operations, in particular, rely heavily on JavaScript, and any error in your scripts can interrupt the workflow, leaving subsequent processes incomplete. Yet another scenario is if your site is compromised by malware or overwhelmed by bot and hacker attacks, which have increased exponentially in recent months.
We provide you with the tools to identify the source of the error. Once you pinpoint the culprit, you’ll need to contact the developer responsible and provide them with the specific error details, such as the script name, line number, and the error or warning message itself.
This is the only effective path forward. While our plugins can help you diagnose the problem, we cannot solve it directly because we don’t have access to your site’s backend.
That screen you’re seeing only indicates that Cloudflare is having trouble communicating with your site, but it doesn’t explain why.
Please, do not post any access details here!
Please follow the steps we’ve outlined and provide us with more details about what you discover.
For more details:
https://siterightaway.net/troubleshooting/
Yep sorry, that red button, I was thinking it was something different to the site health red button and was looking for that. But, I already collect my error logs. and now I can see site checker is adding errors. For example, this one –
WordPress database error Commands out of sync; you can't run this command now for query SELECT option_name, option_value FROM wp_options WHERE option_name IN ('_transient_bill_host_0d89200b0ca11bb2d025a696156d8d13','_transient_timeout_bill_host_0d89200b0ca11bb2d025a696156d8d13') made by shutdown_action_hook, do_action('shutdown'), WP_Hook->do_action, WP_Hook->apply_filters, Bill_Catch_Bots->bill_catch_bots_capture_and_insert, Bill_Catch_Bots->bill_catch_bots_is_bad_hosting, Bill_Catch_Bots->bill_catch_check_host_ripe, get_transient, wp_prime_option_caches
And as I said, none of those errors that the users are seeing on the recaptcha pages are collected in the log, nor other errors at the same time.
Looking at them, and given it is working, I’m wondering is these errors are actually errors, or if it shows Cloudflare is looking for content too early in the page load. That might be deliberate, but is should be handled better. There is however a message that a file failed to load, blocked by the client. And it may be that this client is set up to deny something that is needed for cloudflare, and again, what we are seeing is Cloudflare using a workaround perhaps?
That initial Cloudflare message about “failing to establish a connection” refers to an error, not just a warning. An error indicates a severe issue. This specific error is occurring between your site and Cloudflare.
Since you haven’t provided more details, and if the checkup yielded no information about a problem, I don’t have enough data to respond further about that connection error.
I did visit your site, and the plugin appeared to work fine.
However, I also saw this message in the console:
WebGPU is experimental on this platform. See https://github.com/gpuweb/gpuweb/wiki/Implementation-Status#implementation-status
v1?ray=964cdb77dc55e3c5&lang=auto:1
Failed to create WebGPU Context Provider
TU @ v1?ray=964cdb77dc55e3c5&lang=auto:1
This console output suggests that Cloudflare might be conducting tests with WebGPU, and it appears this specific test isn’t functioning correctly. It’s important to note that this is likely a warning or an informational message from an experimental feature, not a critical error impacting your site’s functionality.
Again, as I mentioned, the plugin functioned correctly during my visit. Just keep an eye on this WebGPU message for any future changes or impacts.
Consider testing by switching from Cloudflare to Google reCAPTCHA.
Cool, thanks for looking.
