Title: Quickview bug?
Last modified: July 12, 2025

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# Quickview bug?

 *  Resolved [dbrooksuk](https://wordpress.org/support/users/dbrooksuk/)
 * (@dbrooksuk)
 * [11 months ago](https://wordpress.org/support/topic/quickview-bug/)
 * If you click the main image in the quick view modal it makes the image full screen
   with no way that I can see to close it apart from using the browser back arrow.
   If the main image was not clickable, this would obviously stop this – I suspect
   most customers who are interested and want to see a larger image would visit 
   the full product page. Otherwise, it needs some closing function added and if
   it is already there then it’s clashing with something else, which I can investigate.
   Can you please let me know if this is the case.
 * Thank you

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Rajab Said](https://wordpress.org/support/users/snrjosh/)
 * (@snrjosh)
 * [10 months, 4 weeks ago](https://wordpress.org/support/topic/quickview-bug/#post-18554678)
 * Hi [@dbrooksuk](https://wordpress.org/support/users/dbrooksuk/),
 * Thanks for reaching out to us.
 * Merchant has a **Close (Esc)** button for closing the product image modal, and
   here’s a [screencast](https://a.supportally.com/v/oZwKPy) showing this on my 
   end.
   Could you please let me know which Merchant version you’re running, and 
   on which browser you’re seeing this issue?
 * Thanks.
 *  Plugin Support [Rajab Said](https://wordpress.org/support/users/snrjosh/)
 * (@snrjosh)
 * [10 months, 1 week ago](https://wordpress.org/support/topic/quickview-bug/#post-18578813)
 * Hi [@dbrooksuk](https://wordpress.org/support/users/dbrooksuk/),
 * We haven’t heard back from you in two weeks, so I’m going to go ahead and close
   this thread for now. But if you’d like us to assist further, please feel free
   to continue the conversation.
 * Thanks!
 *  Thread Starter [dbrooksuk](https://wordpress.org/support/users/dbrooksuk/)
 * (@dbrooksuk)
 * [10 months, 1 week ago](https://wordpress.org/support/topic/quickview-bug/#post-18578900)
 * Hi
 * Sorry I have been trying to sort out another problem with quick view and a product
   addons plugin, which is still ongoing so I haven’t been able to look into the
   no close/escape when full screen problem.
 * I am using version Merchant 2.1.4 along with the Blocksy theme
 *  Plugin Support [Rajab Said](https://wordpress.org/support/users/snrjosh/)
 * (@snrjosh)
 * [9 months, 3 weeks ago](https://wordpress.org/support/topic/quickview-bug/#post-18605661)
 * Hi [@dbrooksuk](https://wordpress.org/support/users/dbrooksuk/),
 * I activated the Blocksy theme on my local install, and the close button is available:
   [screenshot](https://a.supportally.com/i/HWHzU4).
 * It seems the issue is specific to your site setup. I’d recommend performing a
   plugin conflict check to identify the plugin that is conflicting with this module,
   and [this guide](https://www.wpbeginner.com/wp-tutorials/how-to-check-for-wordpress-plugin-conflicts)
   can help.
 * Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Quickview bug?’ is closed to new replies.

 * ![](https://ps.w.org/merchant/assets/icon-256x256.gif?rev=3293700)
 * [Pre-Orders, Product Labels, Buy Now, Quick View, Discount Rules and More for WooCommerce – Merchant](https://wordpress.org/plugins/merchant/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/merchant/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/merchant/)
 * [Active Topics](https://wordpress.org/support/plugin/merchant/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/merchant/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/merchant/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [Rajab Said](https://wordpress.org/support/users/snrjosh/)
 * Last activity: [9 months, 3 weeks ago](https://wordpress.org/support/topic/quickview-bug/#post-18605661)
 * Status: resolved