Hi @lawhitecross,
Your kind words and positive feedback mean the world to us, and they serve as a testament to the hard work and dedication we pour into our product. It’s customers like you who inspire us to raise the bar every day. Please know that your feedback doesn’t go unnoticed.
We value your trust in us and are committed to consistently exceeding your expectations. We look forward to serving you again in the future and continuing to provide you with exceptional experiences.
Have a good day!
Best regards,
M Mahbub
i have had to change my response due to the lack of support recently
Hello @lawhitecross,
First of all, we sincerely apologize for the inconvenience you’ve experienced and completely understand how frustrating this issue has been for you.
Please know that we never intentionally turn off chat when a customer is actively reaching out. If the chat was disconnected, it may have happened due to a technical glitch or by mistake, but we can assure you that it’s never done deliberately.
Regarding support response times — we always aim to reply within 1 business day, and now, we respond within 6 hours (Expected), unless we’re handling an unusually high volume of tickets.
As for the seat booking issue, we’re happy to let you know that our development team has already fixed it. The updated version with the fix is ready, and we’re working to release it as soon as possible.
If you need the fixed version you can download it from here: Download
Also we have replied to you instantly on your facebook comments also: Screenshot
Once again, please, please accept our sincere apologies for any unexpected or unknown issues you’ve faced. We truly value your patience and support, and we’re committed to providing you with the best experience moving forward.
Warm regards,
M Mahbub
problem resolved for now thank you
