Support » Plugin: Quick Restaurant Menu » Quick Restaurant Menu Pro breaks Menu Social Icons and Yoast Text link counter

  • Resolved arenablue

    (@arenablue)


    Hello mate,

    After purchasing Quick Restaurant Menu Pro I found there are two major compatibility issues between it and two other plugins.

    Social Media Icons and Yoast SEO (actually only a feature of the latter, but quite important).

    All plugins are at the latest version (included all other installed plugins) and WordPress Core is 4.8.2.

    Please note that since over a month ago I opened 3 tickets ot this matter without a single reply.

    I opened support tickets here:

    http://thingsforrestaurants.com/downloads/quick-restaurant-menu-pro/

    In the menu page I linked above you can only see the social widget issue in the footer, as I hide top menu from that page, but of course that would need to be put back in place.

    Thank you for any support.

    Cris@ArenaBlue Boutique Hotel in Tulum

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Alejandro

    (@alejandropascual)

    Hi Cris:

    I have not received any notification from that support page. I use help scout service. If you send me those messages I’ll get back to them to see if there is some issue with the notifications.

    Could you give more details about the issue so I can understand:
    – I guess you are inserting the shortcode inside the content page, right?
    – Before inserting the shortcode works and after inserting it does not work?

    Best.

    Plugin Author Alejandro

    (@alejandropascual)

    Hey Cris:
    as we have already talked via email I’m closing this ticket here 🙂
    Thank you.

    Hello Alejandro,

    I was thinking if it is possible, as you said the issue is that QR call new version of social media icons that conflicts with existing older icons in my menu, to exclude the call for those icons at all as I don’t use them inside the menus (I don’t even recall to see such option).

    Do you think that could be possible?

    Thank you in advance for any support.

    Cheers,
    Cris @ ArenaBlue

    p.s. after few Yoast SEO plugin updates the text link counter disappeared

    • This reply was modified 2 years, 1 month ago by arenablue.
    • This reply was modified 2 years, 1 month ago by arenablue.
    Plugin Author Alejandro

    (@alejandropascual)

    Hey Cris,
    please use the support page for the PRO version on https://thingsforrestaurants.com/, this support forum is only for the free version.

    Thanks.

    Hi Alejandro,

    Sure no problem, thank you!

    EDIT: In my first post I made a mistake, what I meant is:

    p.s. after few Yoast SEO plugin updates the text link counter *issue* disappeared

    😉

    • This reply was modified 2 years, 1 month ago by arenablue. Reason: correcting a mistake

    Hey @alejandropascual,

    It’s been since last week I am chasing you for plugin upgrade.

    Since I bought your plugin I asked for your support twice.

    First time I sent you multiple messages through different options (opened 3 tickets, sent 2 or 3 emails at 2 different email adrress of yours), I sent you messages for 5 weeks.

    No one word.

    Until I posted here also complaining about some issues I had that I could not give you feedback about because of your absence.

    Then when your name went public with my complaints you magically appeared.

    Your excuse then was that your ticket support did not work. Beside the fact 5 weeks are a lot of time to fix a support system, and beside the fact that I also sent you multiple emails at 2 different email address of yours, what is your excuse now?

    Your cat passed out?

    I would like my upgrade, thank you very much.

    quick, final note: I have contacted support for many of the 45 plugins I run on the website and they all reply within hours or a day or two.

    Cheers,
    Cris

    • This reply was modified 1 year, 9 months ago by arenablue.
    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well.

    As the author is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Quick Restaurant Menu Pro breaks Menu Social Icons and Yoast Text link counter’ is closed to new replies.