Hi @19db,
Thanks for reporting this. I checked and can see tax included in the checkout: https://snipboard.io/yQi21h.jpg.
Could you confirm if that’s what you mean or are you referring to something else? If that isn’t the case, please share a screenshot of what you see.
I hope that helps. Let us know if you need anything else.
Hi @frankremmy thanks for the quick response, maybe it wasnt clear in my original post but im referring to the express chekout options with apple pay and google pay.
As mentioned, the tax shows correctly everywhere else and also calculates correcty everywhere (including the express checkout login) the issue is how the shipping amount shows in the express checkout (without tax).
https://snipboard.io/X34K8h.jpg
Please let me know anything else i can provide to assist in the investigation.
Best, Dimos
Hi there!
Thank you for sharing the screenshot. To assist you further, could you please share the System Status Report, which you can find via WooCommerce > Status? You can use https://pastebin.com/ or https://gist.github.com/ and share the link here in your reply.
Also, could you please share a screenshot of your Shipping and Tax settings? Additionally, what do you see when you click the arrow icon next to the total amount when paying with Google Pay? You can use https://snipboard.io to upload and share the screenshots.
I’m asking for this information because I tried to replicate the issue on my end but wasn’t able to reproduce it.
Hey, here are everythig you asked for, let me know if you manage to reproduce it because to me what i explain bellow happens in multiple installations.
woo status
https://pastebin.com/WYSLsFUb
Tax settings
https://snipboard.io/kVAzEg.jpg
https://snipboard.io/HgVLG9.jpg
I want to note, that even though it doesnt make sense, the way ive noticed that shipping tax works if you select taxable, then you need to put the shipping amount tax excluded, because even though in tax settings i have selected to put prices tax included, for shipping it doesnt work. If in shipping, i select taxable and then put the amount included tax, in checkout and in the calculations it will add tax on top.
The interesting thing, is that while i was taking the screenshots, the first time i opened the popup (https://snipboard.io/56EslB.jpg), it was showing the price as expected tax excluded (based on what i explained above). after that i closed that popup and click to edit another shipping and after closing and going back to edit the first shipping, it showed the price tax included (https://snipboard.io/zmTGsl.jpg), (2.56 + 17% vat = 3) so maybe something is wrong there in settings. So at first in all differrent shippings the price was shown as i had inputed it tax excl. after opening and closing a few it started showing all of them tax incl.
As for google pay i dont see any arrow near the total amount
https://snipboard.io/BixWSa.jpg
Heres also with apple pay
https://snipboard.io/EAmXyl.jpg
Hi there!
Thank you for providing more information about the issue. Please note that even when the store is set to display prices including tax, the shipping cost field in the shipping method settings requires you to enter the price excluding tax. The setting “I will enter prices including tax” only applies to product prices, not shipping.
Could you please enter the shipping rate excluding tax so WooCommerce can automatically add the tax? During Google Pay, you will initially see the price excluding tax, but when you click the arrow next to the total price, you will see the tax details, which include the total tax the customer needs to pay (this will include both the shipping tax and the tax included in the product price), as shown in this screenshot: https://go.screenpal.com/watch/cTjr6pn24rR
Regarding the shipping rates popup: in your first screenshot, I can see the shipping rate appearing as 2.56, while in your second screenshot, it appears as 2. I don’t see a total of 3 with tax. The value should not change—it should remain 2.56, as you entered the first time. Could you please record a short video showing exactly what you are doing that changes the flat rate cost in the backend?
Also, could you please share a screenshot of the currency settings you have set under WooCommerce → Settings → General? I can see you are using a comma (,) as the decimal separator. Please make sure you have set the dot (.) as the thousand separator and the comma (,) as the decimal separator in the currency settings, and set the number of decimals to 2. Then check if you still face the same issue.
Hey,
Thanks for your reply, youre right, i missed a few things,
I didnt know that tax was only for products, but i figured it out and so i was using price excluding tax in shipping. In google pay, in my case its still not clear because its missing the arrow (as you can see from my previous screenshot), the truth is that its a bit strange why in google and apple pay shipping is shown tax excl but its ok if you say that thats the expected functionality.
About Apple pay, i checked the arrow to see the amounts in detail and here i noticed that subtotal is 0, not sure if thats normal. https://snipboard.io/0QeItW.jpg
heres the video showing the change in the amount (sorry i mixed the numbers but the change still happens). https://drive.google.com/file/d/1BvdlWpxpbXI1LnepcFACEWBhw0vR2VE_/view?usp=sharing
The currency settings was already as you said (https://snipboard.io/XpN76s.jpg).
But if i try to use . i see https://snipboard.io/ONDHVG.jpg
Hi there!
Thank you for sharing the video and providing more information about the issue.
- Regarding Google Pay: the tax price appears as excluding tax, but it will be included in the total amount during checkout.
- For the Apple Pay issue showing a 0 subtotal, please try clearing your browser cache and see if that resolves it. Additionally, you can run a conflict test to check if another plugin or theme is causing the problem. Here’s a guide to help you: How to Test for Conflicts. Let us know if you find anything during the conflict test. If you still face the same issue, please share System Status Report which you can find via WooCommerce > Status. Please use https://pastebin.com/ or https://gist.github.com/ and share a link to that paste in reply here. Once we have more information, we’ll be able to assist you further.
- Regarding the shipping rates value changing, there was a bug related to this issue that was fixed in version 10.1.0. However, I have tried to replicate the issue and found that it appears again in the latest version 10.1.1. I have reported this issue here.https://github.com/woocommerce/woocommerce/issues/58822
Since there’s been no recent activity on this thread, I’m marking it as resolved. Don’t hesitate to start a new thread if you need help in the future.
We’d really appreciate if you could take a moment to leave us a review: https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/
