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  • Plugin Author Jake Jackson

    (@blue-liquid-designs)

    Please export the Gravity Form (it’ll be a .json file) this issue occurs on and post it for review. If you’d like to submit this privately, fill out a support ticket on our website.

    Thanks for the reply Jake – here is the json :

    {“0”:{“title”:”SoapMedia Marketing”,”description”:””,”labelPlacement”:”top_label”,”descriptionPlacement”:”below”,”button”:{“type”:”text”,”text”:”Build My Digital Marketing Strategy Report”,”imageUrl”:””},”fields”:[{“type”:”email”,”id”:1,”label”:”Email”,”adminLabel”:””,”isRequired”:false,”size”:”large”,”errorMessage”:””,”visibility”:”visible”,”inputs”:null,”formId”:11,”description”:””,”allowsPrepopulate”:false,”inputMask”:false,”inputMaskValue”:””,”maxLength”:””,”inputType”:””,”labelPlacement”:””,”descriptionPlacement”:””,”subLabelPlacement”:””,”placeholder”:”Email address”,”cssClass”:””,”inputName”:””,”noDuplicates”:false,”defaultValue”:””,”choices”:””,”conditionalLogic”:””,”productField”:””,”emailConfirmEnabled”:””,”multipleFiles”:false,”maxFiles”:””,”calculationFormula”:””,”calculationRounding”:””,”enableCalculation”:””,”disableQuantity”:false,”displayAllCategories”:false,”useRichTextEditor”:false,”fields”:””,”displayOnly”:””},{“type”:”page”,”id”:15,”label”:””,”adminLabel”:””,”isRequired”:false,”size”:”medium”,”errorMessage”:””,”visibility”:”visible”,”inputs”:null,”displayOnly”:true,”nextButton”:{“type”:”text”,”text”:”Next”,”imageUrl”:””},”previousButton”:{“type”:”text”,”text”:”Previous”,”imageUrl”:””},”formId”:11,”description”:””,”allowsPrepopulate”:false,”inputMask”:false,”inputMaskValue”:””,”maxLength”:””,”inputType”:””,”labelPlacement”:””,”descriptionPlacement”:””,”subLabelPlacement”:””,”placeholder”:””,”cssClass”:””,”inputName”:””,”noDuplicates”:false,”defaultValue”:””,”choices”:””,”conditionalLogic”:””,”productField”:””,”fields”:””},{“type”:”radio”,”id”:4,”label”:”1. Is your target audience a PERSON or a BUSINESS?”,”adminLabel”:””,”isRequired”:false,”size”:”medium”,”errorMessage”:””,”visibility”:”visible”,”inputs”:null,”choices”:[{“text”:”Person”,”value”:”Person”,”isSelected”:false,”price”:””},{“text”:”Business”,”value”:”Business”,”isSelected”:false,”price”:””}],”formId”:11,”description”:””,”allowsPrepopulate”:false,”inputMask”:false,”inputMaskValue”:””,”maxLength”:””,”inputType”:””,”labelPlacement”:””,”descriptionPlacement”:””,”subLabelPlacement”:””,”placeholder”:””,”cssClass”:”gf_list_inline”,”inputName”:””,”noDuplicates”:false,”defaultValue”:””,”conditionalLogic”:””,”productField”:””,”enableOtherChoice”:””,”enablePrice”:””,”multipleFiles”:false,”maxFiles”:””,”calculationFormula”:””,”calculationRounding”:””,”enableCalculation”:””,”disableQuantity”:false,”displayAllCategories”:false,”useRichTextEditor”:false,”fields”:””,”displayOnly”:””},{“type”:”radio”,”id”:9,”label”:”2. Do you sell PRODUCTS or SERVICES?”,”adminLabel”:””,”isRequired”:false,”size”:”medium”,”errorMessage”:””,”visibility”:”visible”,”inputs”:null,”choices”:[{“text”:”Products”,”value”:”Products”,”isSelected”:false,”price”:””},{“text”:”Services”,”value”:”Services”,”isSelected”:false,”price”:””}],”formId”:11,”description”:””,”allowsPrepopulate”:false,”inputMask”:false,”inputMaskValue”:””,”maxLength”:””,”inputType”:””,”labelPlacement”:””,”descriptionPlacement”:””,”subLabelPlacement”:””,”placeholder”:””,”cssClass”:”gf_list_inline”,”inputName”:””,”noDuplicates”:false,”defaultValue”:””,”conditionalLogic”:””,”productField”:””,”enableOtherChoice”:””,”enablePrice”:””,”multipleFiles”:false,”maxFiles”:””,”calculationFormula”:””,”calculationRounding”:””,”enableCalculation”:””,”disableQuantity”:false,”displayAllCategories”:false,”useRichTextEditor”:false,”fields”:””,”displayOnly”:””},{“type”:”checkbox”,”id”:6,”label”:”3. What are your main OBJECTIVES?”,”adminLabel”:””,”isRequired”:false,”size”:”medium”,”errorMessage”:””,”visibility”:”visible”,”choices”:[{“text”:”Brand Awareness”,”value”:”Brand Awareness”,”isSelected”:false,”price”:””},{“text”:”Local Awareness”,”value”:”Local Awareness”,”isSelected”:false,”price”:””},{“text”:”Reach”,”value”:”Reach”,”isSelected”:false,”price”:””},{“text”:”Traffic”,”value”:”Traffic”,”isSelected”:false,”price”:””},{“text”:”Engagement”,”value”:”Engagement”,”isSelected”:false,”price”:””}],”inputs”:[{“id”:”6.1″,”label”:”Brand Awareness”,”name”:””},{“id”:”6.2″,”label”:”Local Awareness”,”name”:””},{“id”:”6.3″,”label”:”Reach”,”name”:””},{“id”:”6.4″,”label”:”Traffic”,”name”:””},{“id”:”6.5″,”label”:”Engagement”,”name”:””}],”formId”:11,”description”:””,”allowsPrepopulate”:false,”inputMask”:false,”inputMaskValue”:””,”maxLength”:””,”inputType”:””,”labelPlacement”:””,”descriptionPlacement”:””,”subLabelPlacement”:””,”placeholder”:””,”cssClass”:””,”inputName”:””,”noDuplicates”:false,”defaultValue”:””,”conditionalLogic”:””,”productField”:””,”enableSelectAll”:true,”enablePrice”:””,”multipleFiles”:false,”maxFiles”:””,”calculationFormula”:””,”calculationRounding”:””,”enableCalculation”:””,”disableQuantity”:false,”displayAllCategories”:false,”useRichTextEditor”:false,”fields”:””,”displayOnly”:””,”checkboxLabel”:””},{“type”:”checkbox”,”id”:7,”label”:”4. How old is your TARGET AUDIENCE?”,”adminLabel”:””,”isRequired”:false,”size”:”medium”,”errorMessage”:””,”visibility”:”visible”,”choices”:[{“text”:”14 – 21″,”value”:”14 – 21″,”isSelected”:false,”price”:””},{“text”:”22 – 30″,”value”:”22 – 30″,”isSelected”:false,”price”:””},{“text”:”31 – 40″,”value”:”31 – 40″,”isSelected”:false,”price”:””},{“text”:”41 – 50″,”value”:”41 – 50″,”isSelected”:false,”price”:””},{“text”:”51+”,”value”:”51+”,”isSelected”:false,”price”:””}],”inputs”:[{“id”:”7.1″,”label”:”14 – 21″,”name”:””},{“id”:”7.2″,”label”:”22 – 30″,”name”:””},{“id”:”7.3″,”label”:”31 – 40″,”name”:””},{“id”:”7.4″,”label”:”41 – 50″,”name”:””},{“id”:”7.5″,”label”:”51+”,”name”:””}],”formId”:11,”description”:””,”allowsPrepopulate”:false,”inputMask”:false,”inputMaskValue”:””,”maxLength”:””,”inputType”:””,”labelPlacement”:””,”descriptionPlacement”:””,”subLabelPlacement”:””,”placeholder”:””,”cssClass”:””,”inputName”:””,”noDuplicates”:false,”defaultValue”:””,”conditionalLogic”:””,”productField”:””,”enableSelectAll”:true,”enablePrice”:””,”multipleFiles”:false,”maxFiles”:””,”calculationFormula”:””,”calculationRounding”:””,”enableCalculation”:””,”disableQuantity”:false,”displayAllCategories”:false,”useRichTextEditor”:false,”fields”:””,”displayOnly”:””,”checkboxLabel”:””},{“type”:”radio”,”id”:8,”label”:”5. What GENDER do you target?”,”adminLabel”:””,”isRequired”:false,”size”:”medium”,”errorMessage”:””,”visibility”:”visible”,”inputs”:null,”choices”:[{“text”:”Male”,”value”:”Male”,”isSelected”:false,”price”:””},{“text”:”Femail”,”value”:”Femail”,”isSelected”:false,”price”:””},{“text”:”Both”,”value”:”Both”,”isSelected”:false,”price”:””}],”formId”:11,”description”:””,”allowsPrepopulate”:false,”inputMask”:false,”inputMaskValue”:””,”maxLength”:””,”inputType”:””,”labelPlacement”:””,”descriptionPlacement”:””,”subLabelPlacement”:””,”placeholder”:””,”cssClass”:”gf_list_inline”,”inputName”:””,”noDuplicates”:false,”defaultValue”:””,”conditionalLogic”:””,”productField”:””,”enableOtherChoice”:””,”enablePrice”:””,”multipleFiles”:false,”maxFiles”:””,”calculationFormula”:””,”calculationRounding”:””,”enableCalculation”:””,”disableQuantity”:false,”displayAllCategories”:false,”useRichTextEditor”:false,”fields”:””,”displayOnly”:””},{“type”:”text”,”id”:10,”label”:”6. 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How much is your monthly AD BUDGET?”,”adminLabel”:””,”isRequired”:false,”size”:”medium”,”errorMessage”:””,”visibility”:”visible”,”inputs”:null,”choices”:[{“text”:”$500 – $1000″,”value”:”$500 – $1000″,”isSelected”:false,”price”:””},{“text”:”$1001 – $2000″,”value”:”$1001 – $2000″,”isSelected”:false,”price”:””},{“text”:”$2001 – $3000″,”value”:”$2001 – $3000″,”isSelected”:false,”price”:””},{“text”:”$3001 – $4000″,”value”:”$3001 – $4000″,”isSelected”:false,”price”:””},{“text”:”$4001 – $5000″,”value”:”$4001 – $5000″,”isSelected”:false,”price”:””},{“text”:”$5001 +”,”value”:”$5001 +”,”isSelected”:false,”price”:””},{“text”:””,”value”:””,”isSelected”:false,”price”:””}],”formId”:11,”description”:””,”allowsPrepopulate”:false,”inputMask”:false,”inputMaskValue”:””,”maxLength”:””,”inputType”:””,”labelPlacement”:””,”descriptionPlacement”:””,”subLabelPlacement”:””,”placeholder”:””,”cssClass”:””,”inputName”:””,”noDuplicates”:false,”defaultValue”:””,”conditionalLogic”:””,”productField”:””,”enableOtherChoice”:””,”enablePrice”:””,”multipleFiles”:false,”maxFiles”:””,”calculationFormula”:””,”calculationRounding”:””,”enableCalculation”:””,”disableQuantity”:false,”displayAllCategories”:false,”useRichTextEditor”:false,”fields”:””,”displayOnly”:””},{“type”:”radio”,”id”:12,”label”:”8. Do you have a list of EMAIL LEADS?”,”adminLabel”:””,”isRequired”:false,”size”:”medium”,”errorMessage”:””,”visibility”:”visible”,”inputs”:null,”choices”:[{“text”:”Yes”,”value”:”Yes”,”isSelected”:false,”price”:””},{“text”:”No”,”value”:”No”,”isSelected”:false,”price”:””}],”formId”:11,”description”:””,”allowsPrepopulate”:false,”inputMask”:false,”inputMaskValue”:””,”maxLength”:””,”inputType”:””,”labelPlacement”:””,”descriptionPlacement”:””,”subLabelPlacement”:””,”placeholder”:””,”cssClass”:””,”inputName”:””,”noDuplicates”:false,”defaultValue”:””,”conditionalLogic”:””,”productField”:””,”enableOtherChoice”:””,”enablePrice”:””,”multipleFiles”:false,”maxFiles”:””,”calculationFormula”:””,”calculationRounding”:””,”enableCalculation”:””,”disableQuantity”:false,”displayAllCategories”:false,”useRichTextEditor”:false,”fields”:””,”displayOnly”:””},{“type”:”text”,”id”:13,”label”:”9. 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    Plugin Author Jake Jackson

    (@blue-liquid-designs)

    Thanks! Unfortunately, I haven’t been able to replicate your issue with your exported export.

    I recommend trying the following:

    1. Upgrade to the latest version of Gravity PDF (5.1.2 at the time of writing), if you haven’t already.
    2. Re-run the font installer
    3. Temporary deactivate all plugins except Gravity Forms and Gravity PDF. If it begins working, reactivate one by one until you find the conflicting plugin.
    4. Switch to a different font like Dejavu Sans Condensed

    Let me know how you go.

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