Title: questions Last modified: October 10, 2018 --- # questions * Resolved [wpra](https://wordpress.org/support/users/wpra/) * (@wpra) * [7 years, 7 months ago](https://wordpress.org/support/topic/questions-80/) * Hi, * I have multiple questions about this plugin: * 1. Why does the terms of service button appear below the subscribe button? Is it possible to make it appear before or on the actual payment form? 2. For some reason my current email always appears on the form when it pops up, I can’t find a way to change it. How can I remove this and enter an email field. * example@gmail.com * 3. When I submit a test payment a huge box that says “Processing…” pops up on the bottom left hand corner, why? 4. Additionally, any success or error messages pop up on the bottom left hand corner of the page. 5. When trying to make a subscription payment, and after submitting I receive an error saying that when inputting the correct product plan code. Under test logs, get 200 OK for tokens, customers, but 400 ERR for subscriptions. (I also do have https integrated) * { “error”: { “code”: “resource_missing”, “doc_url”: “[https://stripe.com/docs/error-codes/resource-missing”](https://stripe.com/docs/error-codes/resource-missing”);,“ message”: “No such plan: prod_Dl6hrJCbRQx0uL”, “param”: “plan”, “type”: “invalid_request_error”}} * 6. Is there a way to integrate example 5 from this link [https://github.com/stripe/elements-examples/#example-5](https://github.com/stripe/elements-examples/#example-5)? Viewing 5 replies - 1 through 5 (of 5 total) * Thread Starter [wpra](https://wordpress.org/support/users/wpra/) * (@wpra) * [7 years, 7 months ago](https://wordpress.org/support/topic/questions-80/#post-10766290) * Also is there a way to limit the amount of subscriptions that go through. For example, if I decide to open 10 new subscriptions, can the form or button say out of stock when those spots are taken up and deny any others that would try to submit payment after its out of stock? * Thread Starter [wpra](https://wordpress.org/support/users/wpra/) * (@wpra) * [7 years, 7 months ago](https://wordpress.org/support/topic/questions-80/#post-10768377) * I fixed question #5. * Plugin Author [Nicolas Figueira](https://wordpress.org/support/users/nahuelmahe/) * (@nahuelmahe) * [7 years, 7 months ago](https://wordpress.org/support/topic/questions-80/#post-10768464) * Hello [@wpra](https://wordpress.org/support/users/wpra/), * 1. It is common to place checkboxes under action buttons. If you want to change the order, that would require using customm CSS code. * 2. Direct Stripe recognize the email address of the logged in user, if you want an email field to appear in the Stripe modal form, use a browser session where you are not logged in WordPress. * 3. The payment transaction takes time to proceed, this shows something is happening, you can replace it using the ‘direct_stripe_processing_transaction_spinner’ filter hook, you can find more about Direct Stripe hooks at [https://newo.me/direct-stripe-actions-and-filters-hooks/](https://newo.me/direct-stripe-actions-and-filters-hooks/) * 4. I’m afraid I don’t get the question * 5. I’m glad you found what was going wrong * 6. Direct Stripe doesn’t currently work with Apple Pay, Google Pay, Microsoft Pay * For the question in the second message, ths is not a feature of Direct Stripe. I believe you can configure a Stripe Pricing plan to have a limited amount but that would require sending an extra API call and message from Stripe to your website. This is not currently possible. * I hope this will help. * Best wishes, * Thread Starter [wpra](https://wordpress.org/support/users/wpra/) * (@wpra) * [7 years, 7 months ago](https://wordpress.org/support/topic/questions-80/#post-10768581) * I appreciate your answers to my questions. * So the 4th question, there seems to be a possible glitch or bug as when the payment is confirmed and after a green check appears, a white box about 1/5th of the monitor screen on the bottom left hand corner appears with the text “Processing…” and the letters fill up with color to show that it’s going through. Is there a way to remove this from popping up? * Additionally how can I verify the authenticity of a payment with safe guards such as not accepting duplicate customers, charges, or emails with the same information. Things of that nature? * Also not sure if this is due to me being in test data mode, but in this mode stripe accepts any data being passed right? * On the stripe dashboard under “customers”, the relevant billing information like the address tied to the customer’s input is stated as “None”. How come the billing information doesn’t appear here? * Plugin Author [Nicolas Figueira](https://wordpress.org/support/users/nahuelmahe/) * (@nahuelmahe) * [7 years, 7 months ago](https://wordpress.org/support/topic/questions-80/#post-10769897) * Hello [@wpra](https://wordpress.org/support/users/wpra/), * The green check that appears in the Stripe modal form only indicates that the values entered in the form are correct but the payment is not processed and actually not even started as this indicates the transaction starts. * The processing text indicates the transaction is being processed… You can remove/ edit it using custom code as indicated in the previous message. * The management of customers is to be done by you, Direct Stripe alows to process payments, subscribtions and donations using Stripe but does not manage the data. * Do you have enabled the “Billing’ option in the button settings in order to collect the billing information in the Stripe modal form ? This is the data that will appear as trhe billing address. * Best wishes, Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘questions’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/direct-stripe_7787ff.svg) * [Direct Stripe](https://wordpress.org/plugins/direct-stripe/) * [Support Threads](https://wordpress.org/support/plugin/direct-stripe/) * [Active Topics](https://wordpress.org/support/plugin/direct-stripe/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/direct-stripe/unresolved/) * [Reviews](https://wordpress.org/support/plugin/direct-stripe/reviews/) * 5 replies * 2 participants * Last reply from: [Nicolas Figueira](https://wordpress.org/support/users/nahuelmahe/) * Last activity: [7 years, 7 months ago](https://wordpress.org/support/topic/questions-80/#post-10769897) * Status: resolved