Support » Plugin: Subscribe2 » Question of public vs registered subscribers

  • Resolved leadology


    I have been having sending issues since the last update and you have helped me with them. Now it seems they are back again. Before, all of my subscribers would get my new posts automatically. Now I think that only the registered subscribers are getting them and not the public. To clarify, both got them before.

    How can I fix this please?

    Thank you mattyrob:-)

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  • @leadology,

    The code prepares and sends to Registered Subscribers getting the HTML formats first and Public Subscribers (and those Registered Users) who want plain text last.

    It’s usually the case that the latter groups miss out when emailing restrictions are being applied purely because it’s the largest group of emails and also the last group of emails.

    Therefore, your symptoms as described above sound very much like mailing restrictions. Ty installing a mail logging plugin to WordPress and see if the emails are generated in the log. If they are then it’s a policy restriction issue on the server that you’ll need to raise with your hosting provider.

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