Title: Question for support team
Last modified: September 1, 2016

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# Question for support team

 *  Resolved [greg155](https://wordpress.org/support/users/greg155/)
 * (@greg155)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/question-for-support-team/)
 * Hello! After upgrading to WordPress 4.6 a lot of plugin users reported about 
   fatal error message after clicking “submit”. I have same problem but I see that
   problem not be solved in any way for several days. No plugin update, no tips 
   for solving the problem, which would help to solve it.
    Visual Form Builder is
   very important plugin for many sites but due to this fatal error the work of 
   these sites is paralyzed. Please answer how long users should wait for the decision
   of problem or we have to start looking for another plugin for our sites? Thank
   you.
 * [https://wordpress.org/plugins/visual-form-builder/](https://wordpress.org/plugins/visual-form-builder/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Joseph](https://wordpress.org/support/users/josephk77/)
 * (@josephk77)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/question-for-support-team/#post-7713829)
 * Hello Greg!
 * Thanks for expressing this concern! We are certainly taking a look at this issue
   as we have several reports of it. As it seems to be only effecting a few limited
   installs, we are looking into it and of course will release a fix if one is needed!
   Have you checked to see what php version you are running? Make sure you are running
   5.4 or better.
 * Thanks!
    Joseph VFBPro Support
 *  [Joseph](https://wordpress.org/support/users/josephk77/)
 * (@josephk77)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/question-for-support-team/#post-7713830)
 * I also replied on your other support query. Please resolve this one since you
   have several open.
 *  [donaldnglh](https://wordpress.org/support/users/donaldnglh/)
 * (@donaldnglh)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/question-for-support-team/#post-8137298)
 * Our sites have the same problem too. We are using IIS, WordPress 4.6, PHP7.0
   
   Whenever submit click, following error appears,
 *  The xxx.xx.xx.xxx page isn’t working
 *  xxx.xx.xx.xxx is currently unable to handle this request.
    HTTP ERROR 500
 * It appears after the upgrade to WordPress 4.6, I’ve tried to downgrade the WordPress
   to old version, that works without problem.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Question for support team’ is closed to new replies.

 * ![](https://ps.w.org/visual-form-builder/assets/icon-256x256.png?rev=1205840)
 * [Visual Form Builder](https://wordpress.org/plugins/visual-form-builder/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/visual-form-builder/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/visual-form-builder/)
 * [Active Topics](https://wordpress.org/support/plugin/visual-form-builder/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/visual-form-builder/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/visual-form-builder/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [donaldnglh](https://wordpress.org/support/users/donaldnglh/)
 * Last activity: [9 years, 8 months ago](https://wordpress.org/support/topic/question-for-support-team/#post-8137298)
 * Status: resolved