Question about updating with child theme

  • bolsta

    (@bolsta)


    7 years, 3 months ago

    Hi guys,

    Yesterday I was wanting to edit my site through the customize page. But when I went there the usual functions appear for a few seconds then change to woocommerce, menus, widgets and nothing else.

    i read a thread that that said to update custimizr.

    My childtheme is up to date as my wordpress version, so i updated the customizr theme, hoping that would fix it.

    After updating, i received a fatal error and couldn’t even access my worpress dashboard. I ended up having to get my hosting company to upload a previous version of my site.

    So what did i so wrong? How can i get the customizing functions back so i can edit my site?

    Would really appreciate any help as i would like to edit my site but am scared of crashing it again.

    Thank you.

    Regards Bol.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Denzel Chia

    (@denzel_chia)

    7 years, 3 months ago

    Hi,

    Not possible to know your issue, unless you provide your fatal error message.

    It could be due to outdated custom functions in your child theme’s functions.php
    If your custom functions are created before version 3.4.30, you may need to update them.

    Please refer to this article for details.
    http://presscustomizr.com/customizr-pro-v1-2-30-customizr-free-v3-4-30-release-note/

    This forum reply by our developer should help you understand more on the code changes.
    https://wordpress.org/support/topic/footer-disappeared-and-sidebar-widgets-overlapped-after-updates/#post-8312394

    Thank you

    Thread Starter bolsta

    (@bolsta)

    7 years, 3 months ago

    Hi Denzel, thanks for getting back to me so quickly. The error was:

    Warning: require_once(/home/bambubol/public_html/wp-content/themes/customizr/inc/init.php): failed to open stream: No such file or directory in /home/bambubol/public_html/wp-content/themes/my-child-theme/functions.php on line 46

    Fatal error: require_once(): Failed opening required ‘/home/bambubol/public_html/wp-content/themes/customizr/inc/init.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/bambubol/public_html/wp-content/themes/my-child-theme/functions.php on line 46

    Hope this helps you work out what i did wrong.

    Thanks again for helping me. I really appreciate it.

    Regards Bol

    Thread Starter bolsta

    (@bolsta)

    7 years, 3 months ago

    As some of the guys here know, i am not the most tech savvy guy. If there is a way of giving me a step by step guide on how to get customizr updated without crashing my site it would be brilliant.

    I noticed Rocco’s post about having to change some tc’s. But I’m not sure where i need to make these changes. Ie which files/folders.

    I’m sure i can make the changes, just need some guidance on where to make them.

    Thank you in advance.

    Best wishes Bol

    Denzel Chia

    (@denzel_chia)

    7 years, 3 months ago

    Hi,

    You could have a custom function in your child theme’s functions.php that’s trying to load a file that does not exist.

    You can activate any WordPress default theme, then proceed to update your Customizr Theme. This will not cause any error.

    As for your child theme, you can hire a developer from http://jobs.wordpress.net to take a look at your custom functions and assist in fixing any code error.

    Thank you.

    • This reply was modified 7 years, 3 months ago by Denzel Chia.
    • This reply was modified 7 years, 3 months ago by Denzel Chia.
    • This reply was modified 7 years, 3 months ago by Denzel Chia. Reason: typo error
    Thread Starter bolsta

    (@bolsta)

    7 years, 3 months ago

    Hi Denzel,

    Thanks mate. Appreciate it

Viewing 5 replies - 1 through 5 (of 5 total)
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