Title: Question about a web host error message Last modified: August 21, 2016 --- # Question about a web host error message * Resolved [lauritasita](https://wordpress.org/support/users/lauritasita/) * (@lauritasita) * [13 years, 2 months ago](https://wordpress.org/support/topic/question-about-a-web-host-error-message/) * Austin, * I have a question about an error message I got from Bluehost as I was accessing my website while adjusting the settings of this plugin. * Bluehost suddenly blacklisted my IP address. I called their technical support and they told me the error message I got is usually a result of malware on my computer. * The message I got while trying to access my website was: * “Access denied. Your IP address [67.80.31.55] is blacklisted. If you feel this is in error please contact your hosting providers abuse department.” * My first thought was that the host thought I was trying to hack in to the website because of all the modifications on the log in page. I had been going in and out of the site from the log in page almost all day. * I contacted BlueHost who said I need my client to call them to “white list” my IP address again, but in the meantime, I need to run a malware and virus scan. * Is there any other reason for this to happen? Has anything like this have ever been reported? This message seemed to come from the web host, not from WordPress. * [http://wordpress.org/extend/plugins/custom-login/](http://wordpress.org/extend/plugins/custom-login/) Viewing 11 replies - 1 through 11 (of 11 total) * [WPyogi](https://wordpress.org/support/users/wpyogi/) * (@wpyogi) * [13 years, 2 months ago](https://wordpress.org/support/topic/question-about-a-web-host-error-message/#post-3665932) * There have been several other posts about this issue with BH in the past few days. You or your client DO need to contact BlueHost. * Thread Starter [lauritasita](https://wordpress.org/support/users/lauritasita/) * (@lauritasita) * [13 years, 2 months ago](https://wordpress.org/support/topic/question-about-a-web-host-error-message/#post-3665933) * My client called Bluehost, and I am able to access the website again. Everything seems normal again so far, but I am only “white listed” for the next 72 hours. They want me to run a malware and virus scan before I can be permanently white listed again. This is so strange. * [WPyogi](https://wordpress.org/support/users/wpyogi/) * (@wpyogi) * [13 years, 2 months ago](https://wordpress.org/support/topic/question-about-a-web-host-error-message/#post-3665934) * No, it’s because of massive brute force attacks on servers hosting WP sites – huge problem in the past week or so — see: * [http://wordpress.org/support/topic/brute-force-attacks-and-wordpress?replies=2](http://wordpress.org/support/topic/brute-force-attacks-and-wordpress?replies=2) * Thread Starter [lauritasita](https://wordpress.org/support/users/lauritasita/) * (@lauritasita) * [13 years, 2 months ago](https://wordpress.org/support/topic/question-about-a-web-host-error-message/#post-3665935) * [@wpyogi](https://wordpress.org/support/users/wpyogi/) – where is the link to the thread about this issue? I like to read it. * [WPyogi](https://wordpress.org/support/users/wpyogi/) * (@wpyogi) * [13 years, 2 months ago](https://wordpress.org/support/topic/question-about-a-web-host-error-message/#post-3665937) * Google will find you MANY more articles on the topic too… * Thread Starter [lauritasita](https://wordpress.org/support/users/lauritasita/) * (@lauritasita) * [13 years, 2 months ago](https://wordpress.org/support/topic/question-about-a-web-host-error-message/#post-3665938) * [@wpyogi](https://wordpress.org/support/users/wpyogi/) – Thank you for that bit of information. * Thread Starter [lauritasita](https://wordpress.org/support/users/lauritasita/) * (@lauritasita) * [13 years, 2 months ago](https://wordpress.org/support/topic/question-about-a-web-host-error-message/#post-3665948) * I just ran Trend Micro and it found several troj_gen viruses. I don’t know how I got so many or how I got them. I just hope it wasn’t a result of the plugin. * Plugin Author [Austin](https://wordpress.org/support/users/austyfrosty/) * (@austyfrosty) * [13 years, 2 months ago](https://wordpress.org/support/topic/question-about-a-web-host-error-message/#post-3666110) * It’s not from my plugin. If you have a simple password or an “admin” username you could have been hacked. This plugin doesn’t modify login access, just the design. * Plugin Author [Austin](https://wordpress.org/support/users/austyfrosty/) * (@austyfrosty) * [13 years, 2 months ago](https://wordpress.org/support/topic/question-about-a-web-host-error-message/#post-3666111) * I’ve got an brute force protection extensions for Custom Login which can be found on [Extendd.com](http://extendd.com/plugin/custom-login-stealth-login). * Thread Starter [lauritasita](https://wordpress.org/support/users/lauritasita/) * (@lauritasita) * [13 years, 2 months ago](https://wordpress.org/support/topic/question-about-a-web-host-error-message/#post-3666117) * Hi Austin, * Bluehost does not think my website was hacked. Here’s what we think happened as a result of using the plugin. * As a result of applying the new settings for this plugin, I explained to Bluehost support that I was adjusting the settings of a login page styling plugin, and in order to see the results, I had to constantly look at the login page. When there are an excessive amount of hits on a login page from the same IP address, Bluehost will automatically blacklist that IP address. * I was hitting the login page so many times, that their automated system at Bluehost thought I was a stranger trying to hack into the website. They explained that there’s a lot of that kind of thing going on and by blacklisting an ip address is one way they were trying to protect the website (which I actually think is good). * They asked me to scan my computer for malware and viruses for hours and everything’s ok. * I didn’t think your plugin had malware or viruses that I uploaded, but I thought I would ask anyway because so many people have been infected that maybe they might not have been aware of it. * Bluehost said to give it about 72 hours to make sure I’m white listed again and to call them back if I’m not. * Thanks for all your help, Laura * Plugin Author [Austin](https://wordpress.org/support/users/austyfrosty/) * (@austyfrosty) * [13 years, 2 months ago](https://wordpress.org/support/topic/question-about-a-web-host-error-message/#post-3666119) * Gotcha! * Yeah, now is not a good time to load your own wp-login page a few hundred times with all these brute attacks. 🙂 Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Question about a web host error message’ is closed to new replies. * ![](https://ps.w.org/custom-login/assets/icon.svg?rev=3077180) * [Custom Login](https://wordpress.org/plugins/custom-login/) * [Frequently Asked Questions](https://wordpress.org/plugins/custom-login/#faq) * [Support Threads](https://wordpress.org/support/plugin/custom-login/) * [Active Topics](https://wordpress.org/support/plugin/custom-login/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/custom-login/unresolved/) * [Reviews](https://wordpress.org/support/plugin/custom-login/reviews/) * 11 replies * 3 participants * Last reply from: [Austin](https://wordpress.org/support/users/austyfrosty/) * Last activity: [13 years, 2 months ago](https://wordpress.org/support/topic/question-about-a-web-host-error-message/#post-3666119) * Status: resolved