Support » Plugin: WooCommerce Cart Abandonment Recovery » Query regarding wp cron and a bug with cartflows

  • Resolved sanchitgoyal

    (@sanchitgoyal)


    Hello Cartflows

    I have 2 queries regarding the plugin-

    1.) Is the plugin reliant on wp cron for capturing abandon carts? I want to disable wp cron and setup a server cron and facing some issue with capturing carts.

    2.) There seems to be a bug with the plugin. For example if the cart is abandoned at 7 pm, no email is sent and on viewing details it shows email was sent at 6:30 pm (half hour before the cart was abandoned!). Please check the video below-

    https://drive.google.com/open?id=1XkdBKU168DZvtRVVLDKMMSzdqe9S0VV_

Viewing 7 replies - 1 through 7 (of 7 total)
  • sanchitgoyal

    (@sanchitgoyal)

    I was browsing the website again and now this order seems to be deleted from the list by itself!

    http://prntscr.com/rdvh5c

    Plugin Support CartFlows Team

    (@cartflows)

    Hello @sanchitgoyal,

    Thank you for reaching out to us.

    – The plugin needs the cron to abandon the carts. You can disable the wp cron and add it externally to the server.

    – Regarding your second query, If you have abandoned the cart and if you visit again the checkout page with same email address then it will update the latest time of cart abandoned with all updated data like product details.

    The same case has happened on your site.

    – If customer has purchased the product A, and again tried to abandon the cart for the same product then it will not receive any emails for that product and will delete the abandoned cart.

    Let us know if you have any questions.

    sanchitgoyal

    (@sanchitgoyal)

    Hello @cartflows

    Thanks a lot for the reply.

    1.) Regarding the cron is there a specific interval at which it should run to capture abandonment? If I set the server cron to 15 or 30 min will it work or the cron should be running simultaneously when the cart is being abandoned for it to be captured (for the guest accounts)

    2.) I am doing some testing on My staging website and abandoning cart Myself to check the results so no order was placed. So could there be another reason for the product to be deleted?

    3.) https://woocommerce-333061-1190486.cloudwaysapps.com/

    This is My staging website. I abandoned a cart at 3 pm but it was not visible in the backend until 6 pm. At 7 pm it is showing abandoned at 3 pm and it says that email was sent to customer. But I did not receive any email! Is there any way to check whats causing this issue?

    http://prntscr.com/rermnm

    Thanks in advance.

    Plugin Support CartFlows Team

    (@cartflows)

    Hello @sanchitgoyal,

    1. When the user enters the email address on the checkout page, the plugin captures and stores the email and checkout data.
    Now suppose cron runs after 15 min, then cron checks that if that order is placed or not. If not placed, then mark it as abandoned.
    ( Cron does not run continuously runs after every 15 min. )

    2. If an order is placed within 15 min, then that order will be deleted. And if the user completed the order thought the recovery email, then it is marked as Recovered.

    3.Before sending the email plugin checks that if the same user has placed the same order within 30 days, if yes, then it will not send the email.

    Have you installed & activated the SMTP plugin to send the emails?

    Please check once, is cron configured the correctly?

    Let us know if you have any questions.

    sanchitgoyal

    (@sanchitgoyal)

    Hello @cartflows

    Thanks a lot for the reply. It seems the issue was with cron which is now resolved. Regards.

    having a similar issue. The abandon cart emails seem to be inconsitient. for example if I place a test order but abandon the cart I wont get an abandon email until after 2 hours.

    On another test orde with different emails, clearing cache and cookies i may recive it after 15 mins even though its configured to 30 mins.

    Why is that? its on a test enviroment so dont have a URL to provide unfortunatly.

    Is this a cron issue? whats the best practice way to setup the cron to ensure the abandon carts are first: being recorded correctly AND secondly the emails get sent out at the correct time???

    Plugin Support CartFlows Team

    (@cartflows)

    Hello @umbrellaweb,

    Have you disabled the wp-cron and set up on the server? If yes, then please checks that it is configured correctly and should run after 15 mins.

    Due to some error, cron not runs, and this issue occurs.

    You can see the cron configuration by installing the WP Control Manager plugin.

    Let us know if you have any questions.

Viewing 7 replies - 1 through 7 (of 7 total)
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