Quantity is not seen in facebook shop

Hi ,

We had set it up earlier. But noticed this issue now. So i am not sure when the error occurred. I would appreciate if you could check the issue with urgency.

The screenshot of the inventory in woocomemrce settings is https://prnt.sc/eTxJMLRO1hn3 , The screenshot of the product in the inevntory tab is https://prnt.sc/C-X2-p-i3o-J and of variation is https://prnt.sc/q2SRQoEmf3Qf . One thing to share is that the product stock managment is enabled in variation level and not globally.

Really appreciate if you could help us solve the issue asap as all the products in our fb commerce is shown as out of stock.

Hi Zubair,

The Following is the system status report :

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And i have attached the plugin lof file here. Please check them. I hopw we could resolve them ASAP.

Also i did not find any errors in the logs .

Hi Zubair,

Hi, i have done as you asked , but still the issue was not resolved. On further investigation i have found that the same issue was discussed in https://github.com/woocommerce/facebook-for-woocommerce/issues/1701 and i believe the solution is not yet available from the plugin side.

As you know the issue was that the data send from the website didn’t have the quantity_to_sell_on_facebook value in it > Following is an example data being send –

{
  "method": "UPDATE",
  "data": {
    "title": "Prana Womens Cozy Up Mock Neck Sweater",
    "description": "Looking for a cozy sweater that will keep you warm and looking your best? PrAna's mock-neck sweater is just the thing! It's made from soft, cozy cotton yarn, and perfect for wearing with your favorite jeans or a skirt for those cool Fall nights. So add a little warmth and style to your wardrobe. \n \nStyle Details \n \nNatural odor reducing features \nMock neck long sleeve silhouette \nSeaming details on front\/back yoke and sleeves \n1x1 rib placed at neck, cuff and waistband for adjustability \nprAna woven label placed on center back \n \nFabric details \n \n55% Hemp, 35% Recycled Polyester, 10% TENCEL Lyocell \n \nFit & Measurements \n \nRelaxed",
    "image_link": "https:\/\/bigweathergear.com\/wp-content\/uploads\/2024\/10\/2066461_250_a1.jpg",
    "additional_image_link": ["https:\/\/bigweathergear.com\/wp-content\/uploads\/2024\/10\/2066461_250_f.jpg", "https:\/\/bigweathergear.com\/wp-content\/uploads\/2024\/10\/2066461_250_b.jpg", "https:\/\/bigweathergear.com\/wp-content\/uploads\/2024\/10\/2066461_250_a8.jpg", "https:\/\/bigweathergear.com\/wp-content\/uploads\/2024\/10\/2066461_250_d.jpg"],
    "link": "https:\/\/bigweathergear.com\/shop\/prana\/womens-prana\/outdoor-lifestyle\/tops\/prana-womens-cozy-up-mock-neck-sweater\/?attribute_pa_color=canvas&attribute_pa_size=xl",
    "product_type": "Outdoor Lifestyle, Prana, Tops, Womens",
    "brand": "Big Weather Gear | Helly Hansen Newport",
    "price": "76 USD",
    "availability": "in stock",
    "visibility": "published",
    "sale_price_effective_date": "",
    "sale_price": "",
    "item_group_id": "563317",
    "condition": "new",
    "id": "563438"
  }
}

I Tried the solution mentioned in https://github.com/woocommerce/facebook-for-woocommerce/issues/1701 , however when i send the variation quantity the stock gets updated for each variations to the total stock of all variations, event though the data send is correct. I.e if a product variations has a total of 200 , all variations gets updated as 200 quantity each.

I would appreciate if you could please help me resolve this solution asap.

Best regards