Support » Plugin: Two Factor Authentication » QR Scanner Error (Authy)

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author David Anderson

    (@davidanderson)

    Hi,

    Do you get the same if you click the link to reset the private key and get a new one?

    If you do, then post an *old* (i.e. cycled one that isn’t current) here. We can then see if it is correct, indicating that the problem is in your scanner app, or not.

    David

    Thread Starter baldeaglemall

    (@baldeaglemall)

    I have reset the key at least 5 time and none of it works with Authy. Same “Token couldn’t be read” error.

    For test I just used my Authy with another website and it works fine.

    Private key (base 32 – used by Google Authenticator and Authy): K42UGNCHI4ZTGNKU
    Private key: W5C4GG335T

    • This reply was modified 10 months, 3 weeks ago by baldeaglemall.
    Plugin Author David Anderson

    (@davidanderson)

    You’re saying that Authy scanned the code fine, but “QR Scanner” didn’t? If so, then the best thing to do is to report that to the authors of “QR Scanner”.

    Otherwise, I need the actual QR code, not just the private key that it encodes. I can’t confirm that the QR code correctly encodes the key without having both.

    Thread Starter baldeaglemall

    (@baldeaglemall)

    When I try to scan the QR code, it gives the error. So, Authy didn’t scan it at all.

    Private key (base 32 – used by Google Authenticator and Authy): K42UGNCHI4ZTGNKU
    Private key: W5C4GG335T
    Current one-time password (update) : 974465

    Thread Starter baldeaglemall

    (@baldeaglemall)

    How do I attach you the actual QR code as I don’t see option to attach images here in my reply.

    Plugin Author David Anderson

    (@davidanderson)

    Use any free image upload service of your choosing.

    Thread Starter baldeaglemall

    (@baldeaglemall)

    Plugin Author David Anderson

    (@davidanderson)

    Scanned fine to the private key code you mention on the first app I tried it on, with a very cheap camera – https://snipboard.io/X8hYbr.jpg . If it doesn’t scan on your app, you’ll want to get support from the support for that app.

    Thread Starter baldeaglemall

    (@baldeaglemall)

    Did you use Authy? You have used another app. The plugin mentions Authy as an app for which plugin works but it doesn’t work on Authy.

    • This reply was modified 10 months, 3 weeks ago by baldeaglemall.
    Plugin Author David Anderson

    (@davidanderson)

    The QR code system for encoding text is an international standard. It will work in any compliant app (for example, the one I used); see: https://en.wikipedia.org/wiki/QR_code

    If scanning works in other apps, but not in Authy, then you need to ask Authy for support for that (we are not Authy and I have no useful knowledge about their products).

    David

Viewing 10 replies - 1 through 10 (of 10 total)
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