Title: QR code scanning
Last modified: August 22, 2016

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# QR code scanning

 *  Resolved [Chelys](https://wordpress.org/support/users/chelys/)
 * (@chelys)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/qr-code-scanning/)
 * I am not able to check tickets in with the QR code and scanner, I get an Access
   Forbidden error. Is this because the Community version doesn’t support this functionality
   or can someone tell me what I am doing wrong? I am logged in to my site as administrator
   when I scan with the phone. I really like the plugin and will gladly buy the 
   GAMP extension if I can make this work. Thank you!
 * [https://wordpress.org/plugins/opentickets-community-edition/](https://wordpress.org/plugins/opentickets-community-edition/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [quadshot](https://wordpress.org/support/users/quadshot/)
 * (@quadshot)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/qr-code-scanning/#post-5854083)
 * [@chelys](https://wordpress.org/support/users/chelys/)
 * Are you logged into the same browser that the QR Reader you are using redirects
   to?
 * Also, what exact phone/app are you using?
 *  Thread Starter [Chelys](https://wordpress.org/support/users/chelys/)
 * (@chelys)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/qr-code-scanning/#post-5854090)
 * I’m not sure how to know which browser the QR code is redirecting to. I have 
   an iPhone 5, so am logged in on Safari. I am using a temporary domain at GoDaddy
   while I set up the site if that makes any difference. Thanks for your help!
 *  Plugin Author [loushou](https://wordpress.org/support/users/loushou/)
 * (@loushou)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/qr-code-scanning/#post-5854117)
 * [@chelys](https://wordpress.org/support/users/chelys/) – Depending on what QR
   reader you are using, safari may or may not be the correct browser. Some QR readers
   employ their own custom browsers, which can be a pain to work with. I recommend
   using one that I know works on iDevices, called NeoReader. It has a setting that
   forces urls to open in Safari. Thus if you are logged in to the admin on safari
   on your phone, then scanning the tickets will work.
 * As a long-term solution, I will make a note to change the ‘access denied’ message
   to a ‘you must login to do this’ message, and provide a login box that will allow
   you to access the admin. Until that is built however, try switching to that other
   app, or another one that allows you to use Safari instead of their custom one.
   Once you do that, simply login to your admin on safari, then use the new scanner
   app to scan the barcodes.
 * Also, you may want to double check that your safari settings are not blocking
   cookies. I seem to remember that on earlier versions of iOS and safari that the
   cookies were blocked by default. Just double check that in your settings panel.
   Also double check that your settings are not blowing out your cookies too aggressively.
   There could be an option that is on which is blowing them out when safari is 
   not the active app.
 * Hope this helps,
    Loushou
 *  Thread Starter [Chelys](https://wordpress.org/support/users/chelys/)
 * (@chelys)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/qr-code-scanning/#post-5854120)
 * Thank you, Loushou! I installed the scanning app you recommended and all works
   brilliantly now. I am really excited about this, very cool. I will head over 
   to the site and order the GAMP extension.
 *  Plugin Author [loushou](https://wordpress.org/support/users/loushou/)
 * (@loushou)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/qr-code-scanning/#post-5854125)
 * Glad to hear it is working! Hopefully others will find this useful also.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘QR code scanning’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/opentickets-community-edition_bcbcb3.
   svg)
 * [OpenTickets Community Edition](https://wordpress.org/plugins/opentickets-community-edition/)
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 * 5 replies
 * 3 participants
 * Last reply from: [loushou](https://wordpress.org/support/users/loushou/)
 * Last activity: [11 years, 2 months ago](https://wordpress.org/support/topic/qr-code-scanning/#post-5854125)
 * Status: resolved