Support » Plugin: China Payments Plugin | Accept WeChat Pay and Alipay » QR Code not generated – WeChatPay

  • Resolved radar_gb

    (@radar_gb)


    Hi.
    I’m writing on behalf of my client.
    We are using premium version of your plugin but we are experiencing problems with WeChat QR code not being generated/displayed on the checkout.
    There are no issues in developer console however the logs in woocommerce shows:
    ====Stripe Version: 6.0.0====

    ====Start Log====

    Could not find order via intent ID: pi_3KHgGUD3FYzcX0CD04gek5t0

    ====End Log====

    We don’t use stock management in WooCommere.

    Is it something you could help us with?

    Best Regards.

Viewing 1 replies (of 1 total)
  • Plugin Author Brandon Ernst

    (@brandonfire)

    Hello @radar_gb I am more than happy to assist.

    First of all, unfortunately, I’m not able to provide support for the paid features on this free forum hosted by WordPress.org per their guidelines. If you would please reach us at the email support@chinaplugins.com, we can discuss paid features and get everything set up perfectly for you.

    Furthermore, when reaching out to us please consult this troubleshooting guide and try to follow as much of the requested advice inside as you can.
    https://docs.chinapaymentsplugin.com/troubleshooting/troubleshooting-steps

    Looking forward to hearing from you via email and getting this resolved as quickly as possible.

Viewing 1 replies (of 1 total)
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