Title: QR code issue
Last modified: January 7, 2025

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# QR code issue

 *  Resolved [deny21](https://wordpress.org/support/users/deny21/)
 * (@deny21)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/qr-code-issue-2/)
 * Hello guys, i have an issue with your plugin, again. Some of my customers, when
   they buy a ticket, they don’t receive the email with the QR code. Just some of
   them, not everyone. Can u help me with that?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Md Mahbub Morshed Chowdhury](https://wordpress.org/support/users/faheem96dev/)
 * (@faheem96dev)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/qr-code-issue-2/#post-18231084)
 * Hi [@deny21](https://wordpress.org/support/users/deny21/),
 * Greetings! Thanks for reaching out to us.
 * This is not supposed to happened. Would you please check whether the order is
   failed or succeeded on the Eventin booking section? Please let us know. Also,
   please check your SMTP plugin is working fine.
 * After checking all of these if is not solved then please feel free to check our
   PINNED post and reach us more. So that we can help you with it.
 * Hope you get it.
 * Thanks for being with us and using our products.
 * Best Regards
 * M Mahbub
 *  Thread Starter [deny21](https://wordpress.org/support/users/deny21/)
 * (@deny21)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/qr-code-issue-2/#post-18232305)
 * I can see that when in the Event booking section, the order is “failed”, in the
   woocommerce section is completed. So they don’t receive the tickets, but they
   pay for them. I need a quick fix.
 *  Plugin Support [Md Mahbub Morshed Chowdhury](https://wordpress.org/support/users/faheem96dev/)
 * (@faheem96dev)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/qr-code-issue-2/#post-18233551)
 * Hi @deny21,
 * We are truly sorry for what happened to you. 
 * We appreciate that you have reached us through the pinned post and we have responded
   to that.
 * Please cooperate with the response we sent, we will share a permanent fix to 
   you.
 * Best Regards.
 * M Mahbub

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘QR code issue’ is closed to new replies.

 * ![](https://ps.w.org/wp-event-solution/assets/icon-256x256.gif?rev=2710819)
 * [Eventin – Event Calendar, Event Registration, Tickets & Booking (AI Powered)](https://wordpress.org/plugins/wp-event-solution/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-event-solution/unresolved/)
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 * 3 replies
 * 2 participants
 * Last reply from: [Md Mahbub Morshed Chowdhury](https://wordpress.org/support/users/faheem96dev/)
 * Last activity: [1 year, 4 months ago](https://wordpress.org/support/topic/qr-code-issue-2/#post-18233551)
 * Status: resolved