Q&A causing error in single product page

  • Resolved Olufemi

    (@yurbshop21)


    1 year ago

    Compliments of the season!

    Please, my single product page encounters error when Question & Answer tab is enabled. This only happens with products with existing questions. It works good when a product has no question. Please, view screenshot.

    Note that Q & A tab is currently disabled to make website function well.

    • This topic was modified 1 year ago by Olufemi.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support pistachio6321

    (@pistachio6321)

    1 year ago

    Thank you for reaching out!

    Please enable debugging on your site, check the error log for any errors related to our plugin, and share information from the error log with us. Please refer to the solution article about debugging: How to Enable Debugging in WordPress.

    Thread Starter Olufemi

    (@yurbshop21)

    1 year ago

    Thanks @pistachio6321

    Here is the debug log

    [31-Dec-2024 14:19:05 UTC] PHP Deprecated: preg_match(): Passing null to parameter #2 ($subject) of type string is deprecated in /home/yurbshop/public_html/wp-content/themes/electro/inc/classes/class-mobile-detect.php on line 1248

    Plugin Support pear8398

    (@pear8398)

    1 year ago

    Hi,

    It isn’t a critical error message that could break your site. However, based on the error message that you shared, it is related to the theme “electro”. Can you please try to switch to a WordPress theme and deactivate all plugins except CusRev, WooCommerce then check the issue again?

    Thread Starter Olufemi

    (@yurbshop21)

    1 year ago

    Thanks as it has been resolved.

Viewing 4 replies - 1 through 4 (of 4 total)

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  • 4 replies
  • 3 participants
  • Last reply from: Olufemi
  • Last activity: 1 year ago
  • Status: resolved