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[resolved] Purchased the Pro version but no email received (5 posts)

  1. cpk
    Member
    Posted 1 year ago #

    Just paid the $5.00 for the upgraded to the Pro version of Print-O-Matic two hours ago but have not received any email with the download link. My transaction No is : 5TD40001YX968960B Have already checked my spam box.
    Can you advise please asap.

    https://wordpress.org/plugins/print-o-matic/

  2. Baden
    Member
    Plugin Author

    Posted 1 year ago #

    Yikes! We'll look into this immediately and reply via email. Sorry for the inconvenience!

  3. Baden
    Member
    Plugin Author

    Posted 1 year ago #

    cpk,
    We where unable to find a transaction matching your number, nor could we match the username cpk with any purchases.

    Please contact us directly at support [at] twinpictures [dot] de and include the following:
    1. a link to this thread
    2. the email address you used to purchase the plugin.

    Again, very sorry for the wonky transaction, we will make sure you get the plugin soon as our robot pirate monkey can!

  4. Baden
    Member
    Plugin Author

    Posted 1 year ago #

    cpk, can you please verify that transaction 5TD40001YX968960B was successful? we show no record of this on our end.

  5. Baden
    Member
    Plugin Author

    Posted 11 months ago #

    Issue marked as closed. If this was a genuine request, please open a new thread and verify the transaction ID.

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