Purchased Scan plugin disappeared from account

  • Resolved alexbrasovan

    (@alexbrasovan)


    2 years, 7 months ago

    Hi,

    I’ve recently discovered that the Scan plugin for Jetpack we’ve been using just disappeared. The Jetpack dashboard in WordPress shows the plugin as not purchased, so does the wordpress.com profile dashboard. The linked account is the right one because we’ve purchased both Akismet and Scan back in November 2020. Akismet is there and working fine but Scan is nowhere to be found. Any idea what could cause this?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jay

    (@bluejay77)

    2 years, 7 months ago

    Hi @alexbrasovan,

    I took a look at your site and it’s not properly connected to Jetpack due to a Communication error. That is, we were unable to validate a security token for Jetpack communication, which can impact which paid Jetpack plans you see on the dashboard.

    To fix this, would you please disconnect and then reconnect Jetpack? You can follow these instructions to do that:

    1. Go to the **Jetpack** menu in your WP-Admin dashboard
    2. Scroll down to find the *Connections* area.
    3. Click *Manage site connection*.
    4. Click **Disconnect** and follow the prompts to complete the disconnection process.
    5. Click **Set Up Jetpack** button to connect your site to WordPress.com again.

    This handy guide explains the full process in more detail:

    https://jetpack.com/support/reconnecting-reinstalling-jetpack/#disconnecting-jetpack

    I hope that helps! Let us know if you have any other questions.

    Thread Starter alexbrasovan

    (@alexbrasovan)

    2 years, 7 months ago

    This seems to have solved it. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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