Purchased PRO, No Response from Author

  • hardonhorsepoweradmin

    (@hardonhorsepoweradmin)


    6 years, 8 months ago

    Hello,

    The PRO version of this plugin was purchased some time back – the plugin worked great so I figured I’d purchase full version, however there were a few issues with the author’s website when I placed my order – but all has since been resolved. Now, I am attempting to switch my license from one site to another, however I cannot access this area as the “sorder Status” listed on author’s website for my transaction is set to “On Hold”, therefore disallowing me my access to plugin. I have attempted to reach out to the developer via contact form several times, with no luck. There is no direct contact E-Mail listed. I see the free version of this plugin has been updated regularly, however developer seems to have forgotten about his actual customers. I have been attempting contact since about November of 2017 – I am very unsatisfied with everything to do with this transaction, aside from the plugin itself (which I cannot currently use regardless).

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter hardonhorsepoweradmin

    (@hardonhorsepoweradmin)

    6 years, 8 months ago

    Also, in regards to original transaction:

    As I mentioned above, there was originally an issue with the author’s website where my order sat as “pending” for some time – even back then I received no response from the author regarding the issue, and once I realized nothing was being done to remedy the situation I was required to request a refund from paypal – it was not until this time that the author manually updated my order, however there was no correspondence, no explanation, no interaction of any sort. I am beginning to see a pattern here, so BUYERS BEWARE!

    Thread Starter hardonhorsepoweradmin

    (@hardonhorsepoweradmin)

    6 years, 8 months ago

    In fact, if my issue is not addressed I would like a full refund, otherwise I will be consulting PayPal for a resolution as I have not been able to utilize the product I paid for since November of 2017. This is unacceptable.

    Plugin Author simonpedge

    (@simonpedge)

    6 years, 8 months ago

    As I said previously in the emails I sent to you, I have absolutely no problem issuing a refund if requested – just supply me with your Order Number and I give you an immediate refund at any point.

    Thread Starter hardonhorsepoweradmin

    (@hardonhorsepoweradmin)

    6 years, 8 months ago

    Simon, Order # is 764 – and if you have been attempting to reach me via E-Mail, I truly apologize for the misunderstanding, however please be advised that I have not received a single E-Mail from you on the E-Mail address used for the transaction, and I do not experience Deliverability issues on this server.

Viewing 4 replies - 1 through 4 (of 4 total)
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