Purchased Pro, Cannot Access Support

I was using the free version of Elementor for about a year & recently the template library stopped working. When I clicked to insert a template, it asked me to create a free account – which I did – & when I would try to connect my account there would be an error message & it would say “State mismatch”.

I ended up purchasing Elementor Pro so that I could continue working on my site. I was able to connect my account to my website, but in my.elementor.com/support it’s not registering that I upgraded & says “Need support? Elementor has an amazing support ticketing service, but it is only opened for users with an active license. To get in, please purchase or renew your Elementor Pro license.”

I know that I’m not supposed to contact you here regarding Elementor Pro, but I don’t know how else to get in touch with Elementor support. I tweeted at @elemntor yesterday but have not received a response. Please help.

• This topic was modified 3 years, 8 months ago by megseoh.