HI @vim94,
Thank you for letting us know, that’s not the experience we aim for on either usage or service and I’d like to get to this sorted for you as soon as we can.
Could I ask you to confirm who you spoke to or your support ticket ID (a short number in the responses your receive from us) so that I can take a closer look at the thread? If neither of these are available, the name you use in your signoff can also help me find your ticket.
Additionally, if you are open to working through your performance issues with me, I’m sure we can improve performance as we do include various options to optimize systems as documented here:
As you may know not all sites are the same, meaning that although these should help there are often additional things we can do to help speed things up on a per site basis.
Hoping to hear back from you soon.
