Purchase event stopped firing

  • Resolved EliteGent

    (@gentlemako)


    2 years, 3 months ago

    Hello there,

    Recently our purchase event stopped firing. maybe this is because we updated to the latest version, please advise.

    Thank you.

    • This topic was modified 2 years, 3 months ago by EliteGent.
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  • Austin M – a11n

    (@apmwebdev)

    2 years, 3 months ago

    Hi @gentlemako!

    Recently our purchase event stopped firing. maybe this is because we updated to the latest version, please advise.

    Can you give us some more details about this? Are you noticing an error, or just noticing that purchase events aren’t showing up when they should be?

    Purchase events can sometimes be blocked by privacy plugins or settings in a customer’s browser. Could that be what’s happening here? Is it only some purchases that aren’t tracking properly, or all of them?

    Thanks!

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