Purchase Event Not Firing

Hello,

I am experiencing an issue with the purchase event not firing on the /checkout/order-received/ page. What’s strange is that is seems like all the other events are working except for the purchase event.

I have done the following to try and diagnose/fix the issue with no success:
– Cleared transients
– Reset Facebook connection (re-connected Facebook)
– Disabled and Re-enabled the Pixel Caffeine plugin
– Unchecked and re-checked the “Purchase” E-Commerce conversion
– Cleared all caches including browser/client, server, and CloudFlare cache.

I believe this happened following the update of the plugin from version 2.3.1 to the later version (2.3.2). I have tried bringing the version to the latest (2.3.3) without any success in the event firing. Rolling back the version to 2.3.1 (what I currently have installed), fixes the issue. However, for obvious reasons, I prefer the newest version of the plugin to always be installed.

Can you please advise if there will be a fix for this in an upcoming version?

Thanks,

– James

• This topic was modified 3 years ago by jamesshulman.
• This topic was modified 3 years ago by jamesshulman.