Title: Purchase Data not tracked Last modified: August 18, 2023 --- # Purchase Data not tracked * Resolved [npal.radhika](https://wordpress.org/support/users/npalradhika/) * (@npalradhika) * [2 years, 9 months ago](https://wordpress.org/support/topic/purchase-data-not-tracked/) * Hi, * The purchases data on my website is not getting tracked. I had Google Site Kit and your plugin enabled but have disabled Site kit to check if that helps. But somehow thats still not helping. All other events seem to be working fine with your plugin. Please help * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpurchase-data-not-tracked%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 3 replies - 1 through 3 (of 3 total) * Plugin Support [Shameem – a11n](https://wordpress.org/support/users/shameemreza/) * (@shameemreza) * [2 years, 9 months ago](https://wordpress.org/support/topic/purchase-data-not-tracked/#post-16994473) * Hi [@npalradhika](https://wordpress.org/support/users/npalradhika/) * If there’s an issue with your site’s checkout process, it could prevent the purchase data from being sent to Google Analytics. Try going through the checkout process yourself to see if you encounter any issues. * If you still can’t see the purchase data, testing the tracking and ensuring it sends the right data to Google would be a good idea. You can do this using the [Google Tag Assistant tool for Chrome](https://chrome.google.com/webstore/detail/tag-assistant-by-google/kejbdjndbnbjgmefkgdddjlbokphdefk). This will analyze the tracking code added to your page and notify you of any warnings or errors. * Make sure you review this document that explains a few points to keep in mind before you test it: [https://docs.woocommerce.com/document/google-analytics-integration/#testing-analytics](https://docs.woocommerce.com/document/google-analytics-integration/#testing-analytics) * Additionally, ensure you’re using the latest versions of both WooCommerce and the WooCommerce Google Analytics Integration extensions. Don’t forget to enable the enhanced e-commerce tracking option too! * ![](https://i0.wp.com/i.ibb.co/C6n60DM/Clean-Shot-2023-08-23-at-14-30-25.png? ssl=1) * If you’ve tried all of the above and are still experiencing issues, could you please share a copy of your site’s System Status Report with us? You’ll find it at the top of the page under **WooCommerce > Status > Get system report > Copy for support (after you scroll down a bit)**. Once you have the System Status Report file, please send it with your reply. * We appreciate your patience and look forward to resolving this issue for you. * Thanks! * Thread Starter [npal.radhika](https://wordpress.org/support/users/npalradhika/) * (@npalradhika) * [2 years, 8 months ago](https://wordpress.org/support/topic/purchase-data-not-tracked/#post-17046786) * Hey, * I have tried everything mentioned above but the purchases still not working. The checkout process is seamless, however the tag assistant as well does not seem to recording purchases. please find below system report * Below is the system report * ```wp-block-code ` ### WordPress Environment ### WordPress address (URL): https://rayalabouroflove.com Site address (URL): https://rayalabouroflove.com WC Version: 8.1.0 REST API Version: ✔ 8.1.0 WC Blocks Version: ✔ 10.9.3 Action Scheduler Version: ✔ 3.6.2 Log Directory Writable: ✔ WP Version: ❌ 6.2.2 - There is a newer version of WordPress available (6.3.1) WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: ✔ ### Server Environment ### Server Info: LiteSpeed PHP Version: 8.0.28 PHP Post Max Size: 512 MB PHP Time Limit: 120 PHP Max Input Vars: 5000 cURL Version: 7.84.0 OpenSSL/1.1.1p SUHOSIN Installed: – MySQL Version: 10.5.19-MariaDB-cll-lve Max Upload Size: 512 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 8.0.3 WC Database Prefix: wp_ Total Database Size: 61.07MB Database Data Size: 52.09MB Database Index Size: 8.98MB wp_woocommerce_sessions: Data: 0.41MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.25MB + Index: 0.23MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 0.34MB + Index: 0.45MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 0.27MB + Index: 0.20MB + Engine InnoDB wp_aioseo_cache: Data: 0.14MB + Index: 0.03MB + Engine InnoDB wp_aioseo_notifications: Data: 0.19MB + Index: 0.06MB + Engine InnoDB wp_aioseo_posts: Data: 0.22MB + Index: 0.02MB + Engine InnoDB wp_cartflows_ca_cart_abandonment: Data: 0.06MB + Index: 0.02MB + Engine InnoDB wp_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 0.14MB + Index: 0.09MB + Engine InnoDB wp_cx_leads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_e_submissions: Data: 1.52MB + Index: 1.66MB + Engine InnoDB wp_e_submissions_actions_log: Data: 0.23MB + Index: 0.55MB + Engine InnoDB wp_e_submissions_values: Data: 3.52MB + Index: 0.55MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_options: Data: 6.48MB + Index: 0.23MB + Engine InnoDB wp_postmeta: Data: 28.52MB + Index: 3.03MB + Engine InnoDB wp_posts: Data: 8.52MB + Index: 0.22MB + Engine InnoDB wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_usermeta: Data: 0.22MB + Index: 0.20MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.03MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.03MB + Index: 0.03MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### attachment: 128 elementor_font: 2 elementor_library: 22 elementskit_content: 1 filter-field: 2 filter-set: 2 nav_menu_item: 33 page: 22 post: 2 product: 23 product_variation: 27 review_shortcode: 1 revision: 671 shop_coupon: 20 shop_order: 194 sp_wcslider: 1 wp_global_styles: 1 wpcf7_contact_form: 1 wpforms: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (19) ### All in One SEO: by All in One SEO Team – 4.4.5.1 Contact Form 7: by Takayuki Miyoshi – 5.8 Duplicate Page: by mndpsingh287 – 4.5.3 Elementor Pro: by Elementor.com – 3.14.1 Elementor: by Elementor.com – 3.15.3 Facebook for WooCommerce: by Facebook – 3.0.33 Filter Everything — WooCoomerce Product & WordPress Filter: by Andrii Stepasiuk – 1.7.15 LiteSpeed Cache: by LiteSpeed Technologies – 5.6 Meta pixel for WordPress: by Facebook – 3.0.13 SVG Support: by Benbodhi – 2.5.5 WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.5.7 WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.25 Category Slider for WooCommerce: by ShapedPlugin LLC – 1.4.17 Variation Images Gallery for WooCommerce: by RadiusTheme – 2.3.6 Razorpay for WooCommerce: by Team Razorpay – 4.5.6 WooCommerce Google Analytics Integration: by WooCommerce – 1.8.4 WooCommerce: by Automattic – 8.1.0 WPC Buy Now Button for WooCommerce: by WPClever – 1.2.7 WPC Sticky Add To Cart for WooCommerce: by WPClever – 2.0.1 ### Inactive Plugins (5) ### All-in-One WP Migration: by ServMask – 7.78 Coupon X Discount Pop Up: by Premio – 1.2.7 Shiprocket: by Shiprocket – 2.0.1 Site Kit by Google: by Google – 1.109.0 WPC Smart Wishlist for WooCommerce: by WPClever – 4.7.4 ### Dropin Plugins (1) ### object-cache.php: object-cache.php ### Settings ### API Enabled: ✔ Force SSL: – Currency: INR (₹) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 0 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – ### WC Pages ### Shop base: #553 - /shop/ Cart: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block. Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block. My account: ❌ Page does not contain the [woocommerce_my_account] shortcode. Terms and conditions: #2092 - /terms-conditions/ ### Theme ### Name: Hello Elementor Child Version: 2.4.2.1643378670 Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash Child Theme: ✔ Parent Theme Name: Hello Elementor Parent Theme Version: 2.8.1 Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash WooCommerce Support: ✔ ### Templates ### Overrides: /home/u361631592/domains/rayalabouroflove.com/public_html/wp-content/plugins/woo-product-variation-gallery/templates/product-images.php version 3.6.5 is out of date. The core version is 7.8.0 /home/u361631592/domains/rayalabouroflove.com/public_html/wp-content/plugins/woo-product-variation-gallery/templates/product-thumbnails.php Outdated Templates: ❌ Learn how to update ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-variation-management settings async-product-editor-category-field Daily Cron: ✔ Next scheduled: 2023-09-13 18:10:57 +00:00 Options: ✔ Notes: 55 Onboarding: skipped ### Action Scheduler ### Complete: 975 Oldest: 2023-08-13 09:01:04 +0000 Newest: 2023-09-13 08:19:06 +0000 Failed: 8 Oldest: 2023-07-26 07:48:02 +0000 Newest: 2023-09-03 14:02:50 +0000 Pending: 5 Oldest: 2023-09-13 08:31:48 +0000 Newest: 2023-09-18 14:21:27 +0000 ### Status report information ### Generated at: 2023-09-13 08:20:08 +00:00 ``` - This reply was modified 2 years, 8 months ago by [npal.radhika](https://wordpress.org/support/users/npalradhika/). * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [2 years, 8 months ago](https://wordpress.org/support/topic/purchase-data-not-tracked/#post-17059903) * Hello [@npalradhika](https://wordpress.org/support/users/npalradhika/), Thank you for sharing the report!I understand only the purchase events are not working, correct? * These events are tracked on the order-received page. Therefore, please make sure the page’s behaviour hasn’t been altered with, for example: - If you have redirected to a custom thank-you page. - If you have made changes to the `woocommerce_thankyou` hook. - If you are using a payment gateway that redirects but doesn’t return to the“ Order Received” page. * If none of the above apply to your site, please check if the problem is related to your theme. I noticed that your theme is already overriding the cart and checkout pages, as indicated in your system status: * ```wp-block-code Cart: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block. Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block. My account: ❌ Page does not contain the [woocommerce_my_account] shortcode. ``` * You can test if this is the case by switching to the default [Storefront](https://woocommerce.com/storefront/) theme. * Please note that tracking might take a while to show up on your Google Dashboard. Kindly wait up to 24 hours to see if the events appear, or try checking the real- time tracking reports instead. * Let us know how it goes! Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘Purchase Data not tracked’ is closed to new replies. * ![](https://ps.w.org/woocommerce-google-analytics-integration/assets/icon-256x256. png?rev=3234358) * [Google Analytics for WooCommerce](https://wordpress.org/plugins/woocommerce-google-analytics-integration/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-google-analytics-integration/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-google-analytics-integration/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-google-analytics-integration/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-google-analytics-integration/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-google-analytics-integration/reviews/) * 3 replies * 3 participants * Last reply from: [Saif](https://wordpress.org/support/users/babylon1999/) * Last activity: [2 years, 8 months ago](https://wordpress.org/support/topic/purchase-data-not-tracked/#post-17059903) * Status: resolved