Title: Purchase button doesn’t work
Last modified: April 15, 2019

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# Purchase button doesn’t work

 *  Resolved [miken](https://wordpress.org/support/users/miknegami/)
 * (@miknegami)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/purchase-button-doesnt-work-2/)
 * Hi,
 * I’m new in this area.
    I opened my Stripe account and set up a product page with
   this plugin today.
 * However, I clicked the purchase button on my product page, and the Strip credit
   card screen doesn’t appear and nothing happened.
 * I deactivated my Yoast SEO and W3 Total Cache plugins, then click the button 
   again, but it didn’t help.
 * I noticed a ‘Notice: Undefined offset’ error message on the product page. See
   my attached link. It may be a clue, but I don’t know how to fix it either.
 * Please help me make this work. Thanks in advance.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpurchase-button-doesnt-work-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Support [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [7 years ago](https://wordpress.org/support/topic/purchase-button-doesnt-work-2/#post-11433155)
 * Hi,
 * To create a product and later on embed that product into a post please read the
   following [documentation](https://s-plugins.com/creating-product-stripe-payments-plugin/).
 * Let me know if this helps you.
 * Thank you
 *  Thread Starter [miken](https://wordpress.org/support/users/miknegami/)
 * (@miknegami)
 * [7 years ago](https://wordpress.org/support/topic/purchase-button-doesnt-work-2/#post-11436720)
 * Thanks for your quick reply.
 * I followed the steps in your documentation. I learned I didn’t make a new post
   using my shortcode, so I made the post as below.
 * [https://econoshift.com/en/life-planning-house-accounting-tool-by-econoshift-com/](https://econoshift.com/en/life-planning-house-accounting-tool-by-econoshift-com/)
 * However, I have the same situation. I clicked the ‘Buy Now’ button, but nothing
   happens.
 * This plugin sounds really perfect for my needs. Please help me to work this out.
 * I really appreciate your help.
 *  Plugin Support [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [7 years ago](https://wordpress.org/support/topic/purchase-button-doesnt-work-2/#post-11436848)
 * Hi, can you carry out a plugin theme test.
 * Disable all other plugins except ours, then click on the buy now button? If this
   does not work, can you test one of WordPress default themes like Twenty Seventeen?
   Then click on the buy now button?
 * Do you have a cache plugin installed in your site? Does your server use any caching
   system?
 * I also checked your site using Google Chrome developer tools and it shows a few
   console error messages. You should try and fix these errors just in case they
   are causing your issue.
 * Let me know how you go.
 * Regards
 *  Thread Starter [miken](https://wordpress.org/support/users/miknegami/)
 * (@miknegami)
 * [7 years ago](https://wordpress.org/support/topic/purchase-button-doesnt-work-2/#post-11460603)
 * Thanks for your advise. It was my theme. I tested with Twenty Seventeen, ‘Buy
   Now’ button worked! Thank you very much.
 * Now, I have to reach my theme’s developer.
 *  Plugin Support [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [7 years ago](https://wordpress.org/support/topic/purchase-button-doesnt-work-2/#post-11460619)
 * I am happy to know that you found out what was causing your issue. I am marking
   this thread as resolved because the issue is related to your theme and not our
   plugin.
 * If you need more help, please open up a new support thread. We are here to help
   you.
 * Enjoy the plugin.
 * Kind regards
 *  Thread Starter [miken](https://wordpress.org/support/users/miknegami/)
 * (@miknegami)
 * [7 years ago](https://wordpress.org/support/topic/purchase-button-doesnt-work-2/#post-11460719)
 * Yes, it’s resolved. Your customer service is excellent! Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Purchase button doesn’t work’ is closed to new replies.

 * ![](https://ps.w.org/stripe-payments/assets/icon-128x128.png?rev=2705524)
 * [Accept Stripe Payments](https://wordpress.org/plugins/stripe-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/stripe-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/stripe-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/stripe-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/stripe-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/stripe-payments/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [miken](https://wordpress.org/support/users/miknegami/)
 * Last activity: [7 years ago](https://wordpress.org/support/topic/purchase-button-doesnt-work-2/#post-11460719)
 * Status: resolved