Punished for not renewing my subscription

  • gerald2023

    (@gerald2023)


    4 months, 2 weeks ago

    It’s a great plug-in overall but unfortunately if you don’t renew your yearly subscription then you have to go to every one of your sites and re-enter the key otherwise it shows that the key is no longer valid. It’s a different key as well. Everything keeps working but it feels to me like they’re punishing me and trying to get all of my users to purchase a new copy. Other plugins re-activate and everything works fine so I feel it’s not that they can’t do it it’s that they’re not doing it. This is just my opinion though, I could be wrong

    • This topic was modified 4 months, 2 weeks ago by gerald2023.
    • This topic was modified 4 months, 2 weeks ago by gerald2023.
Viewing 1 replies (of 1 total)
  • Plugin Contributor Iain Poulson

    (@polevaultweb)

    4 months, 1 week ago

    Hi @gerald2023, ​Iain here, the product manager for ACF over at WP Engine 👋

    If your subscription expires, and you want to renew that subscription we don’t change the license key, the existing one will still work and the plugin will know you have an active subscription again.

    Apologies for your frustrating experience here. This isn’t typical and if you’d like to reach out to our support we can investigate this for you further. 🙏

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