PublishPress Authors – crashing Media – Help please

  • Resolved jospoika

    (@jospoika)


    1 year, 12 months ago

    `Hello PublishPress,

    First, I really like your plugins, and for the most part – everything has worked in testing (online) environments. Yep – there’s a ‘but’ 🙂

    Activating PublishPress Co-Authors, Multiple Authors (free version) – no problems
    Using PublishPress Co-Authors, Multiple Authors (free version) … when editing a page – works perfectly!

    But, when installed and Activated and working, for some reason it is crashing the Media Library (WP v6.0.2).

    Yes, I do have a ton of plugins installed – which I know doesn’t make it easy for error checking, however, I have stepped through all plugins one at a time, I have swapped the theme for a base WP theme, I have checked the PHP error log (nothing about PublishPress there), and still the same problem occurs.

    The problem is that as soon as I load the Media Library (in a new or same tab) I get this browser error:

    Link: https:// [site URL] /wp-admin/upload.php

    This page isn’t working [site name] is currently unable to handle this request.
    HTTP ERROR 500

    As soon as I de-activate the plugin, the Media Library is back to working perfectly.

    Does anyone have any idea why this is happening Has anyone come across this challenge before? Help appreciated. Happy to discuss further. Thank you though for creating an almost awesome plugin 🙂 🙂 I just want to add that all other PublishPress (free versions) plugins have not caused this error.

    Thank you in advance for any help with this
    Have an awesome day!
    Jocelyn

    • This topic was modified 1 year, 12 months ago by jospoika.
Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Riza Maulana Ardiyanto

    (@rizaardiyanto)

    1 year, 12 months ago

    Hi @jospoika

    Thanks for your detailed explanation.

    Just curious, does this issue happens when only our plugin is activated? You can check it on staging site so it will not altering your live site

    Regards,

    Thread Starter jospoika

    (@jospoika)

    1 year, 11 months ago

    Hi Riza,

    Thank you for such a quick response, appreciate it.

    Yes, this is only happening with your plugin. I have another co-author, multi-author plugin currently working (Molongui) with no errors loading the Media Library (yep – unusual :)). The problem is occurring over 13 newly created sites (not multisite) and the staging site for one. All sites are on the same hosting server, half of them are subdomains. The others have their own domain names. There’s no apparent issue with other PublishPress plugins. I’m still thinking it maybe a plugin conflict, but no idea which one at this time.

    Cheers
    Jocelyn

    Plugin Support Riza Maulana Ardiyanto

    (@rizaardiyanto)

    1 year, 11 months ago

    I mean, does this issue happens when all plugins are deactivated except PublishPress Authors plugin?

    Because we cannot replicate this issue on our side. Media library is working fine on our environment

    Thread Starter jospoika

    (@jospoika)

    1 year, 11 months ago

    I will go through the plugins again tomorrow and test that out. To be honest, I’ve not had this happen before either.

    Thank you for your patience and understanding though!

    Cheers
    Jocelyn

    Thread Starter jospoika

    (@jospoika)

    1 year, 11 months ago

    Hello Riza,

    Thank you for your patience…. Ok… So some fantastic news, when all other plugins are deactivated, Publish Press Co-Authors… works as it always has! Phew! Great news for you… still frustrating for me.

    I’m now on my 4th re-run of stepping through plugins, trying to find the mismatched culprit. So far, all plugins are working on their own accord so this is why I still think it could be simply a conflict between plugins – which ones – I do not know … yet. I’ve taken to re-activating the Publish Press plugins first and there’s no issues there at all. So, finding the conflict is the challenge. Thank you so much for your help so far, and again for your fast response time. After four re-runs of activating plugins, I am now 99.9% sure that PublishPress is not one of them. 🙂 I will keep persevering though…

    Have an awesome day/night
    Cheers
    Jocelyn

    Thread Starter jospoika

    (@jospoika)

    1 year, 11 months ago

    Hello again, so I’m still checking things through – and have come across (I hope) a minor error…

    When selecting ‘Authors’ in the Dashboard Admin, the 1st menu option under Authors (as there is 2 of these?) one is taxonomy author, the top one is to /wp-admin/ppma-authors. The latter appears broken, causing a 404 page not found.

    Any idea how to fix this? I have seen this error listed by another person, but there was no resolve published (at least not on the support thread I read dated over 2 years ago).

    Cheers
    Jocelyn

    Thread Starter jospoika

    (@jospoika)

    1 year, 11 months ago

    I’ve found something – many hours later…. Okay… so the link for the above mentioned ” /wp-admin/ppma-authors” so far, only comes up once the plugin “Admin Menu Editor (Pro version) is activated. Thus, I’m assuming we’re not technically supposed to access this link?

    The link does not appear after activating:

    Contact Form 7
    Advanced Custom Fields Pro
    Business Manager
    Knowledge Base for Documents and FAQs
    MainWP Child (linked to MainWP Dashboard)
    NextGen Gallery
    Plugin Groups
    PublishPress (Calendar, etc)
    PublishPress Checklists
    Publish Press Revisions
    Publish Press Series
    Really Simple SSL
    The Events Calendar
    UpdraftPlus
    WooCOmmerce
    WP Job Manager
    WP Remote Users Sync

    These were all installed and then PP Author link only appeared after installing the Admin Menu Editor Pro (link to ppma-authors).

    Can you please confirm if this is supposed to happen? Are we supposed to access this link? I will keep going to see if I can find the plugin that created the Media Library and other issues (if I can find them… 🙂 )

    Cheers
    Jocelyn

    p.s. Hope you don’t mind the multiple updates as I’m working through this (on the staging site for our non-profit organisation. I need to make sure everything works before going our members access the admin dashboard and before going public….

    Plugin Support Riza Maulana Ardiyanto

    (@rizaardiyanto)

    1 year, 11 months ago

    @jospoika Yes, it should not happen that way. I think the Admin menu editor is somehow altering our menu or something. Since our menu link should be something like “/wp-admin/admin.php?page=page-slug”

Viewing 8 replies - 1 through 8 (of 8 total)
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