Support » Plugin: WP Help » "Publishing Help" YouTube videos not showing on client's site

  • Hi,

    If I crate a YouTube video tutorial, add it as an iframed html element and publish it, the video tutorial shows on my own site.

    If I however use the secret link on my client’s site and pull the help files through, the video files do not show.

    I am assuming this has something to do with a cross-domain issue?

    Apologies if this is a re-post, I thought I had posted this question but don’t see it anywhere.

    Many thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
  • +1 happens on Multisite also

    It may be cross browser, because under the youtube share, if you check to use Use old embed code, which uses the object tag instead of iframe, it works.

    However, the flash freezes safari on my 4S iPhone.


    Did the iphone or iframe issues ever get a resolution?

    I’m having the same issue as sixfootjames and it looks like I just got it to work.

    Just to preface, the YouTube videos were displaying and playing fine on my client’s site with my site as the source last Tuesday. Today, when I logged into my client’s site to check up on things, the embedded YT videos (iframe) weren’t displaying at all but still worked on my source site.

    Not good. So here’s what I did:

    I deleted the secret URL from my client’s site > Save Changes > pasted the secret URL back in > Save Changes.

    Now the videos are displaying again in the client’s site. Hope that helps.

    * By the way, between last Tuesday and now, I had installed the WP Select Box Navi plugin on my source site which added a select box at the bottom of the WP Help hierarchy menu. This may have been what triggered the issue for me. I deactivated the WP Select Box Navi plugin and then went through the steps I outlined above.


Viewing 5 replies - 1 through 5 (of 5 total)
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