Support » Plugin: Jetpack by » Publicize suddenly not posting thumbnails to FB

  • Resolved ladysaat


    This just started after updating a few weeks ago.
    My client always uses large images in her post. She has never set a featured image. Publicize always used to grab the image in her post and use it as a thumbnail. Suddenly it started using her logo.

    Latina Vega Photography is site

    Her facebook page

    You can see posts where the thumbnail is a weird section of her logo, and others that were a gorgeous thumbnail.
    NOthing about those posts was different.

    I have completely disconnected and unauthorized as an app. Then deactivated and reinstalled Jetpack and reconfigured Publicize. It’s got all the permissions to post, monitor etc.

    now I tried a post and set a featured image, and it worked as a thumbnail, but without it, it did not pull image from post like it should if there is no featured image. It pulled logo.

    I’m at my wits end with this.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Using Facebook Debugger I see that the post is fine.
    The OG tags are pulling the correct image, there are no broken links etc.

    I removed part of the link… but it was completely accurate.

    <meta property="og:image" content="********************/BrooklynNavyYard7612.jpg" />

    [Moderator Note: No bumping, thank you.]

    I have to keep adding the data I’m accruing with this problem, as I’m working on it, or the Devs won’t be able to help me very much.

    If that moves my post then that moves my post, but do not delete the data i’m putting up regarding the bug in Publicize.

    This is an image of what happened when I ran the domain through the Facebook debugger

    prior to running it through, I deleted Jetpack, made sure all the files were indeed deleted under plugins, called my tech support to clear the cache on my server, and then reinstalled Jetpack by downloading it from etc.

    Tried a test post and no image whatsoever was posted. I insert the image from the media gallery, not an external URL

    what the heck is the deal? I have no SEO plugins/image plugins etc installed.

    Plugin Contributor Jeremy Herve


    Jetpack Mechanic 🚀

    I had a look at your site, and everything seems to be properly connected. The Jetpack Open graph meta tags are properly added.

    I ran a few of the latest posts in the Facebook debugger:

    As you can see, Facebook doesn’t return any errors right now.

    However, other Facebook users have reported that FB is not always able to detect the images properly, even if they’ve been added as Open Graph meta tags. You can read more about this bug here:

    That’s probably what happened on your site; if you keep experiencing the issue, I would suggest that you comment and add your vote to that bug to help the Facebook developers prioritizing the issue.




    Nothing has been fixed or resolved. Publicize is still not posting to Facebook, nevermind getting the image right. Same blog same Facebook page. We keep checking back here hoping for a change.

    Plugin Contributor Jeremy Herve


    Jetpack Mechanic 🚀

    Publicize is still not posting to Facebook

    Your site doesn’t seem to be connected to your Facebook Page anymore. It is connected to Twitter, LinkedIn, and Tumblr, but not to Facebook.

    Could you go to Settings > Sharing in your dashboard, and try to connect to Facebook again?


Viewing 5 replies - 1 through 5 (of 5 total)
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