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Publicize Facebook sharing not working (19 posts)

  1. orlinorlin
    Member
    Posted 1 year ago #

    Hi,
    So whenever I try to share a product to Facebook from my website it won't work, it would just redirect me to Facebook without the actual post. It only happens to Facebook. It says its connected properly. I read most of the treads here and tried to reset the fb connection, tried reinstalling jetpack, deleting the app from fb and nothing helped.
    The weird thing is it would work like once a day like 1 out of 10 times can you please help me figure out whats causing this?

    http://autoteile-bg.com/

    Thank you!

    http://wordpress.org/plugins/jetpack/

  2. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Could you give me more details about the issue? Does the issue happen when you click on the Facebook share button appearing at the bottom of each product page? If so, do you see this sharing prompt?
    http://i.wpne.ws/Ss17

    If you do not see that prompt, could you please make screenshots of the problem and post them here? You can use a service like http://snag.gy/ to share your screenshots with us.

    Thanks!

  3. orlinorlin
    Member
    Posted 1 year ago #

    Hey, thanks for the quick reply.

    Yes it happens when I try to share a product or a post to Facebook.

    Here's what I get http://snag.gy/QVOOc.jpg

    Thanks!

  4. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    I can't seem to reproduce the issue.

    Could you go to Facebook.com, and make sure you're logged in with a Profile account and not just a Business account without any attached profile?

  5. orlinorlin
    Member
    Posted 1 year ago #

    It is a business account without any attached profile, I think?
    Whats the difference? It's registered with company's email and its got no personal profiles attached to it. Theres 2 pages on that profile tho, one was created on accident and we can't delete it, we have it disabled. You can see theres two pages on the screenshot above.

  6. orlinorlin
    Member
    Posted 1 year ago #

    Just a quick update, we've deleted the 2nd page, now there's only 1 and its still the same.

    http://snag.gy/ayMrx.jpg

    Thanks!

  7. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Could you try to use the sharing button with another Facebook account, one that is attached to a profile? I don't believe you can use Facebook's sharing functions from a Business account.
    You can test this by calling Facebook's sharing function directly, like so:
    https://www.facebook.com/sharer/sharer.php?u=http://autoteile-bg.com/

    Let me know if it helps.

  8. orlinorlin
    Member
    Posted 1 year ago #

    I tried using the share button with another Facebook account and it worked just fine.
    But I think you can because a couple of times it worked, and I tried that link you gave me and it works too.

  9. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Could you please try clearing out your cache and cookies, and let me know if it helps?
    http://en.support.wordpress.com/browser-issues/#clear-your-cache-and-cookies

  10. orlinorlin
    Member
    Posted 1 year ago #

    Tried clearing out cache and cookies, tried different browsers on different computers too. :(

  11. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Interesting. Could you try in a different browser, and let me know if it changes anything?
    http://browsehappy.com/

  12. fratdeals
    Member
    Posted 1 year ago #

    After the latest update, my facebook connection does not work for publicize anymore. I disconnected it and reconnected it and it still doesn't work. Site is http://www.fratdeals.net

  13. orlinorlin
    Member
    Posted 1 year ago #

    Hey. I tried using Firefox, Chrome, Safari, Internet Explorer and Opera without any success. It worked once out of like 20 tries I did. I tried deleting cache and cookies on all browsers just incase too.
    Thanks!

  14. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @orlinorlin Facebook doesn't allow the creation of Business accounts anymore so I can't reproduce the bug on my end, unfortunately.
    I'm afraid I can only suggest that you switch to a Facebook account attached to a profile whenever you want to use Facebook Sharing buttons.

    @fratdeals Could you please start your own thread, as per the Forum Welcome?
    http://wordpress.org/support/plugin/jetpack#postform

    Thank you!

  15. saphira1969
    Member
    Posted 1 year ago #

    It appears the issue is general. I have it too and I could read so many people with the same unsolved issue...
    couldn't it be a jetpack's issue?

  16. WPyogi
    Forum Moderator
    Posted 1 year ago #

    @saphira1969 - you need to start your own thread too - as posted right above your post.

  17. saphira1969
    Member
    Posted 1 year ago #

    funny enough at the beginning of the forum you claim to check if there are similar questions and now you ask me to open another post for the same issue that so many people are facing?? I am puzzled

  18. WPyogi
    Forum Moderator
    Posted 1 year ago #

    Yep, agree that it could be worded better - basically that means to see if any other threads have info that you can use to solve your issue. But when posting, this (from the forum welcome) applies:

    Posting your own topic is smiled upon. Unless you are using the same version of WordPress on the same physical server hosted by the same hosts with the same plugins, theme & configurations as the original poster, do not post in someone else's thread. Start your own topic.

  19. orlinorlin
    Member
    Posted 1 year ago #

    Just a quick update. I don't know how but the share button is now working MOST of the times, like 7 our of 10.

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