Support » Plugin: Jetpack by WordPress.com » Publicize disconnection is not working

  • Resolved Surbma

    (@surbma)


    Hi,

    I have successfully connected my site to facebook and twitter. Now, I’d like to disconnect it from these services. I see the x button to disconnect, but when I click on it, the site stays connected.

    So please fix this issue to be able to disconnect my site. Or please help me to figure out, what is the problem.

    Thank you!

    http://wordpress.org/extend/plugins/jetpack/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Could you try to deactivate all other plugins, one at a time, to make sure none of them conflicts with the sharing setting screen?

    If that doesn’t help, could you post your site URL here, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:
    http://jetpack.me/contact-support/

    I have deactivated all plugins and even switched to Twenty Twelve theme, but I still can not disconnect.

    I have forgot to tell, that these connections are shared. I guess this is the reason, I can not disconnect, because I have tried with another site, where the connections were not shared and I was able to disconnect them.

    So if you can’t replicate or don’t know the solution, I will let you know my login details.

    Plugin Contributor Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    I have forgot to tell, that these connections are shared. I guess this is the reason, I can not disconnect, because I have tried with another site, where the connections were not shared and I was able to disconnect them.

    Did you create these connections with a different WordPress account? If so, could you try to log in with this account, and disconnect Publicize from there?

    Let me know if it helps.

    No, the connections were created with the same accounts. I see the “x” button to disconnect, but when I click on it, I got the message, that the connection was successful and the connection stays connected.

    Plugin Contributor Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Could you post your site URL here, so I can run some tests on our end?

    If you want it to remain private, you can also contact us via this contact form:
    http://jetpack.me/contact-support/

    Jeremy, I just sent you my login details with the contact page’s form. Thank you for your help!

Viewing 6 replies - 1 through 6 (of 6 total)
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