Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » Publicize Connections missing for some user roles

  • Resolved alanbrownca


    Users with the Editor role do not have the ability to connect their social media accounts so they can use the Publicize feature. Once they access, Tools > Marketing > Connections, the page is empty.

    Users with the Administrator role do not have this problem.

    I’ve tried: clearing cache, using different browsers, disabling the User Role Editor plugin, and disabling minifying in W3 Total Cache. None of these made a difference.

    • This topic was modified 2 years, 7 months ago by alanbrownca. Reason: add URL

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Fotis


    Hi there,

    I was able to reproduce what you’re describing and reported it to our developers. Here’s the link to the GitHub issue I have created if you like to stay updated on the progress:

    So after 5months it seems that its till not fixed?
    When using the editor role, the publicize sharing when making a new post is not linked.
    Using the Admin role, the publicize sharing is linked and working.

    I think some people use Jetpack only for the ease of use for linking with social sharing sites so not being able to use it with other roles other than Admin is very useless.

    Plugin Support Fotis


    Hi @stevie2012,

    Are you getting the exact same issue or something similar?

    Hello Fotis,

    Not the same but similar, just that the subject of this thread is exactly the same issue.

    If Admin user, then sharing it with Facebook/Twitter works fine.
    But once if its not an Admin user, like an Editor role, the auto sharing does not work.

    This has been checked using the production website during the night time hours by backing everything up and reinstalling a brand new WP+Jetpack, but I do not want to bother doing these steps again just for a favor for my friends biz so I’m just going to another solution.

    Its ok, I’m using IFTTT which gets things done easier.

Viewing 4 replies - 1 through 4 (of 4 total)
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