Support » Plugin: Subscribe2 » Public subscribers not receiving emails

Viewing 15 replies - 1 through 15 (of 37 total)
  • @kurt4274,

    This is a typical symptom of a server side email restriction. To check if the emails are being generated install a mail logging plugin like these:

    If you can see emails being generated then they are being blocked or dropped on the server and to find out why you’ll need to speak to your hosting provider.

    I was able to successfully send out an email to all public subscribers through the “Send Email” tool. Would this verify the problem does not exist on my server’s side?


    Not really, although is does indicate that things are working to a level.

    Subscribe2 sends to Registered Subscribers first and then to Public Subscribers. If there was a restriction on volume of emails it could happen after your Registered but be tipped over the limit when Public Subscriber emails are sent.

    It might be worth checking with your hosting provider how many emails they allow you to send each hour and compare that to the number of subscribers you have.

    I will check, however up until a week ago everything worked without a hitch. I’ll let you know what my provider says.


    Let me know what happens. Even though things have been working the plugin hasn’t changed a lot and your hosting provider are likely to be silently updating software and configuration continuously behind the scenes.

    I worked with our hosting provider through out last two posts. They found no errors or restrictions on their end. It did not come through as more than the subscriber emails. They sent the following:

    “What I meant to say was that a single email cannot be send out to more than 40 recipients. You can however send out 40 copies of the email to 40 different recipients.

    I have checked on your account’s email activity for the past few minutes and I can see only successfully sent messages. Such as:

    2013-01-29 20:43:42 [6867] 1U0NeI-0001ml-6W H=localhost ( []:60693 I=[]:25 Warning: SITEGROUND: Food Wine Thyme <> : This message was sent via script. The details are as follows: SCRIPT_FILENAME=/home/foodwine/public_html/wp-admin/post.php REQUEST_URI=/wp-admin/post.php PWD=/home/foodwine/public_html/wp-admin REMOTE_ADDR= .
    2013-01-29 20:43:42 [6867] 1U0NeI-0001ml-6W <= H=localhost ( []:60693 I=[]:25 P=smtp S=1605 T=”[Food Wine Thyme] WIAW # 3″ from <> for
    2013-01-29 20:43:42 [6870] cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1U0NeI-0001ml-6W
    2013-01-29 20:43:55 [6870] 1U0NeI-0001ml-6W => F=<> P=<> R=lookuphost T=remote_smtp S=1837 []:587 X=TLSv1:DHE-RSA-AES256-SHA:256 CV=no DN=”/L=Cluster/” C=”250 OK id=1U0NeV-0000Ab-Qv” QT=13s DT=13s
    2013-01-29 20:43:55 [6870] 1U0NeI-0001ml-6W Completed QT=13s

    Did you spot any problems with the email notifications on your end?

    Best Regards,
    Lubo K.
    SiteGround Support Team”

    Until a few posts ago the plugin would send out two separate emails. One to public and one to registered. Recently the one to public has stopped sending period. The problem is not with our hosting.


    Your hosting prover in fact have revealed a hosting side restriction when they said “What I meant to say was that a single email cannot be send out to more than 40 recipients“. That’s a limitation on the BCC header of the email witch Subscribe2 can be configured to use.

    Have a look in Subscribe2->Settings in the “Email Settings” tab where it says “Restrict the number of recipients per email to”. Change that settings to 1 and Subscribe2 will send individual emails to individual recipients, if it is any other number the BCC header is used with emails sent to the admin address and subscribers in the BCC header.


    In addition, 3 minutes on google, once I knew the name of your hosting provider reveals their own knowledge base page where they publish their email limitations:

    No more than 40 recipients per email and no more than 400 per hour.

    I installed the email log. It logged only three emails outgoing after the post was submitted. Two were to the only two registered subscribers, and one to the administrator. It never attempted to send to public subscribers, which make up 98% of my subscribers. We are also set at “1” on the restrict the number of recipients per email.

    Again I want to point out that we are able to email all subscribers manually, which I can’t imagine our host allowing the manual email and not an automatic email. It is the email triggered by the post that is not going out.


    I’m aware of one other person with maybe a similar issue.

    They are using WordPress 3.5.1 with a core theme and Subscribe2 8.7. When they schedule a post in the future emails don’t send but if it is done manually then emails get sent.

    Is this exactly the same as what is happening for you?


    Also, going back to basics, can you tell me:

    Do you have any Excluded Categories in your Subscribe2->Settings page?
    Are these posts marked as Private?
    Are these posts in an Excluded category? (if you have any)

    Yes! The only difference being instead of a future email being scheduled it’s not sending the automatic email once the article is posted. Following are all Email Settings:

    Restrict the number of recipients per email to (0 for unlimited): 1

    Send Admins notifications for new: Both

    Include theme CSS stylesheet in HTML notifications: Yes

    Send Emails for Pages: No

    Send Emails for Password Protected Posts: No

    Send Emails for Private Posts: No

    Include Sticky Posts at the top of all Digest Notifications: No

    Send Email From: Post Author Food Wine Thyme

    Send Emails: For each Post

    Send Digest Notification at UTC: 12am
    Chosen time will be scheduled to a future date in relation to the current UTC time
    For digest notifications, date order for posts is: Descending


    Okay, so you have no excluded categories. You write a post and schedule it for a future date, the post gets published but the emails don’t.

    Like I say I have one other person with this issue and I’ve been trying to figure this out since before Christmas without any luck thus far, very weird as it works just fine for me on my sites! Can you list your plugins for me please and I’ll look for overlaps.

    Advanced Random Post Thumbnails Widget
    Deactivate | Edit

    Display thumbnails from random posts. Thumbnails can be selected from post categories, dimensions can be specified and margin’s between thumbs can be specified. Categories can be selected from a drop down or specified in a text box as a comma separated list of ID’s. Thumbs can be displayed in a single column or in automatically defined rows. Each thumb links to its post. Each thumb can be made to link to link to its post’s category. Based on the Advanced Random Post widget by Yakup GĂ–VLER.

    Version 1.4 | By Dion de Ville. | Visit plugin site

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    Version 2.5.7 | By Automattic | Visit plugin site

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    All in One SEO Pack
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    Out-of-the-box SEO for your WordPress blog. Options configuration panel | Upgrade to Pro Version | Donate | Support | Amazon Wishlist

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    Contact Form Plugin
    Settings | Deactivate | Edit

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    Custom Recent Posts Widget
    Deactivate | Edit

    This plugin creates a new widget which lets you display a list of recent posts based on categories or tags in widgetized areas. You can select the number of posts to display in widget settings. Widget title can be changed.

    Version 2.1.1 | By Prasanna SP | Visit plugin site

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    Easy Recipe
    Activate | Edit | Delete

    The WordPress recipe plugin for non-geeks. EasyRecipe makes it easy to enter, format and print your recipes, as well as automagically doing all the geeky stuff needed for Google’s Recipe View.

    Version 3.2.1215 | By EasyRecipe | Visit plugin site

    Select Easy Recipe Plus

    Easy Recipe Plus
    Deactivate | Edit

    The WordPress recipe plugin for non-geeks. EasyRecipe makes it easy to enter, format and print your recipes, as well as automagically doing all the geeky stuff needed for Google’s Recipe View.

    Version 3.2.1596 | By EasyRecipe | Visit plugin site

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    Email Log
    Log | Deactivate | Edit

    Logs every email sent through WordPress. Compatiable with WPMU too.

    Version 0.9.1 | By Sudar | Visit plugin site

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    Google Analytics
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    Version 1.0.5 | By Kevin Sylvestre | Visit plugin site

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    Google XML Sitemaps
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    Version 3.2.9 | By Arne Brachhold | Visit plugin site | Settings | FAQ | Support | Donate

    Select Gravatar Box

    Gravatar Box
    Deactivate | Edit

    Automatically shows a gravatar box in the comment form

    Version 1.0.4 | By Otto | Visit plugin site

    Select Index Press

    Index Press
    Settings | Deactivate | Edit

    Add an index page to your site that displays links to all pages and page sections.

    Version 1.0 | By grandslambert | Visit plugin site

    Select Instagram for WordPress

    Instagram for WordPress
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    Simple sidebar widget that shows Your latest 20 pictures and picture embedder.

    Version 0.4.3 | By jbenders | Visit plugin site

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    NextGEN Gallery
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    Version 1.9.10 | By Photocrati | Visit plugin site

    Select Pinterest “Follow” Button

    Pinterest “Follow” Button
    Deactivate | Edit

    Add a Pinterest “Follow” button to your sidebar with this widget. Also includes a shortcode.

    Version 1.1.1 | By Phil Derksen | Visit plugin site

    Select Pinterest “Pin It” Button Lite

    Pinterest “Pin It” Button Lite
    Settings | Deactivate | Edit

    Add a Pinterest “Pin It” Button to your posts and pages allowing your readers easily pin your images. Includes shortcode and widget.

    Version 1.4.3 | By Phil Derksen | Visit plugin site

    Select RecipeCan Recipes

    RecipeCan Recipes
    Deactivate | Edit

    A WordPress that organizes recipes on your food or cooking blog. Each recipe can be inserted in a post and stored on a recipes page.

    Version 0.2.9 | By Ryan (ryanto) | Visit plugin site

    Select Share Buttons by Lockerz / AddToAny

    Share Buttons by Lockerz / AddToAny
    Settings | Deactivate | Edit

    Help people share, bookmark, and email your posts & pages using any service, such as Facebook, Twitter, Google, StumbleUpon, LinkedIn and many more. [Settings]

    Version 1.0.3 | By micropat | Visit plugin site

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    Simply Instagram
    Deactivate | Edit

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    Version 1.2.3 | By Rolly G. Bueno Jr. | Visit plugin site

    Select Sociable

    Deactivate | Edit

    Automatically add links on your posts, pages and RSS feed to your favorite social bookmarking sites.

    Version | By Blogplay | Visit plugin site

    Select Subscribe / Connect / Follow Widget

    Subscribe / Connect / Follow Widget
    Deactivate | Edit

    A widget to display image links (icon buttons) to subscription services and social networking sites.

    Version 0.5.7 | By Srini G | Visit plugin site

    Select Subscribe2

    Deactivate | Edit

    Notifies an email list when new entries are posted.

    Version 8.7 | By Matthew Robinson | Visit plugin site | Settings | Donate

    Select Subscribe2 widget

    Subscribe2 widget
    Deactivate | Edit

    Widget show subscribe2 bar in any sidebar.

    Version 1.1 | By Ramon Fincken | Visit plugin site | Settings | Donate | Support | Custom WordPress coding nodig?

    Select WordPress Hit Counter

    WordPress Hit Counter
    Deactivate | Edit

    Displays an odometer hit counter on your blog, simple and easy to configure. Visit Settings->Hit Counter after activating.

    Version 2.6 | By Eric P. Isenhauer | Visit plugin site

Viewing 15 replies - 1 through 15 (of 37 total)
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