Support » Plugin: Subscribe2 - Form, Email Subscribers & Newsletters » Public Subscribers can not be Deleted or Unsubscribed

  • Resolved sagekramer

    (@sagekramer)


    I was contacted by one of my website’s subscribers, saying they had tried to unsubscribe themselves, but were continuing to receive emails from my site.

    I looked up the email address and found it in subscribe2 under “Public Subscribers”
From there I checked the checkbox next to the email address I want to remove, then, in the “Bulk actions” drop down I selected “delete” and then click the “Apply” button. I then get a pop up that says “You are about to delete a public subscriber. Are you sure?”, to which I click “OK’.

    
It would appear at first that the email address was deleted from the Public Subscriber database, but just to confirm that the email address has been removed I search for the same email address again, and each time the email address continues to show up in my public subscribers list.
    Is there a known conflict that is preventing me from making changes to my Public Subscribers list?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support mattyrob

    (@mattyrob)

    @sagekramer

    I haven’t heard of this happening before, things you might like to check / try:

    1/ Check with your hosting provider that you have full read and write access to all WordPress tables including wp_subscribe2
    2/ See if there are multiple instances of this email address subscribed using PHPMyAdmin or similar. The SQL you need would be:
    SELECT * FROM 'wp_subscribe2' WHERE 'email'= 'email@test.com'
    But replace the email address in this command.
    3/ Can you delete the email from the database in PHPMyAdmin. Either use the interface or:
    DELETE FROM 'wp_subscribe2' WHERE 'email'= 'email@test.com'

    • This reply was modified 3 weeks, 2 days ago by mattyrob.

    Thank You @mattyrob

    That helps. I was able to delete the email address in question using PHPMyAdmin.

    I’m not sure why I still can not delete subscribers from within the plugin or users can not self-unsubscribe, but thank you for showing me how to make changes directly to the database.

    Plugin Support mattyrob

    (@mattyrob)

    @sagekramer

    Does it work as expected if you test yourself using another email address?

    I am having the same issue, I am unable to delete a public subscriber who is getting more and more infuriated with me. When I try to delete him using the check box I get the same message as the above person. When I try to input the name and hit delete, I get this message, “Some emails were not processed, the following were invalid email addresses:” Please help. I have no clue about these things. I do not want to delete the plug in, but that is a thought.

    Plugin Support mattyrob

    (@mattyrob)

    @franbecque

    Your comment might just have hit on something, in your themes functions.php file please add the following line:

    add_filter( 's2_validate_email_with_dns', '__return_false' );

    Then try deleting the user again – does that work?

    @mattyrob

    Thank you kindly. That worked!

Viewing 6 replies - 1 through 6 (of 6 total)
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