Public Subscribers can not be Deleted or Unsubscribed

  • Resolved sagekramer

    (@sagekramer)


    4 years, 3 months ago

    I was contacted by one of my website’s subscribers, saying they had tried to unsubscribe themselves, but were continuing to receive emails from my site.

    I looked up the email address and found it in subscribe2 under “Public Subscribers”
From there I checked the checkbox next to the email address I want to remove, then, in the “Bulk actions” drop down I selected “delete” and then click the “Apply” button. I then get a pop up that says “You are about to delete a public subscriber. Are you sure?”, to which I click “OK’.

    
It would appear at first that the email address was deleted from the Public Subscriber database, but just to confirm that the email address has been removed I search for the same email address again, and each time the email address continues to show up in my public subscribers list.
    Is there a known conflict that is preventing me from making changes to my Public Subscribers list?

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • mattyrob

    (@mattyrob)

    4 years, 3 months ago

    @sagekramer

    I haven’t heard of this happening before, things you might like to check / try:

    1/ Check with your hosting provider that you have full read and write access to all WordPress tables including wp_subscribe2
    2/ See if there are multiple instances of this email address subscribed using PHPMyAdmin or similar. The SQL you need would be:
    SELECT * FROM 'wp_subscribe2' WHERE 'email'= 'email@test.com'
    But replace the email address in this command.
    3/ Can you delete the email from the database in PHPMyAdmin. Either use the interface or:
    DELETE FROM 'wp_subscribe2' WHERE 'email'= 'email@test.com'

    • This reply was modified 4 years, 3 months ago by mattyrob.
    Thread Starter sagekramer

    (@sagekramer)

    4 years, 3 months ago

    Thank You @mattyrob

    That helps. I was able to delete the email address in question using PHPMyAdmin.

    I’m not sure why I still can not delete subscribers from within the plugin or users can not self-unsubscribe, but thank you for showing me how to make changes directly to the database.

    mattyrob

    (@mattyrob)

    4 years, 3 months ago

    @sagekramer

    Does it work as expected if you test yourself using another email address?

    franbecque

    (@franbecque)

    4 years, 2 months ago

    I am having the same issue, I am unable to delete a public subscriber who is getting more and more infuriated with me. When I try to delete him using the check box I get the same message as the above person. When I try to input the name and hit delete, I get this message, “Some emails were not processed, the following were invalid email addresses:” Please help. I have no clue about these things. I do not want to delete the plug in, but that is a thought.

    mattyrob

    (@mattyrob)

    4 years, 2 months ago

    @franbecque

    Your comment might just have hit on something, in your themes functions.php file please add the following line:

    add_filter( 's2_validate_email_with_dns', '__return_false' );

    Then try deleting the user again – does that work?

    franbecque

    (@franbecque)

    4 years, 2 months ago

    @mattyrob

    Thank you kindly. That worked!

    gsullymorgan

    (@gsullymorgan)

    4 years, 2 months ago

    Worked for me too

    Thread Starter sagekramer

    (@sagekramer)

    3 years, 10 months ago

    I just added that line to functions.php, and it worked for me too.
    Apparently, not only could subscribers not be removed, but new subscribers could not be added, previously.
    This new line fixed both problems. Thank You.

    ezonelai

    (@ezonelai)

    3 years, 8 months ago

    @mattyrob
    sorry for I don’t have Aurth to change functions.php,
    The way I use phpmyadmin to delete data is work for me,
    but this not a good way and unsave to do.
    If this reall a problem, can you make a new ver. for us to update?

    really and very thanks for your share and help! good luck for you!

    mattyrob

    (@mattyrob)

    3 years, 8 months ago

    @ezonelai

    I am no longer involved in the development of this plugin. It has has 3 owners since I developed the code. I, until recently, used to provide support but this is something I have now also stepped back from.

    If you cannot edit functions.php you may be able to create a plugin with the code quoted above – that would achieve the same outcome.

Viewing 10 replies - 1 through 10 (of 10 total)
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