Plugin Contributor
kluver
(@kluver)
Hi @liz1cp,
It’s hard to say what might be going wrong without seeing an example. You say you have a lot of item meta. It might be simply the case that this won’t fit on one page (including the header and footer). You can try to lower your footer height (WooCommerce > PDF Invoices > General) and see if everything fits.
If this is not the case and the item meta should also fit on one page can you send an example of your packing slip to support@wpovernight.com so we can see what might cause this?
Thread Starter
liz1cp
(@liz1cp)
Hi,
I emailed you an invoice pdf. Hope you got it.
Thanks
Plugin Contributor
Ewout
(@pomegranate)
Thanks for sending that. There’s 2 things happening here:
- The order meta is printed twice, once before the SKU (where item meta is normally printed) and once after the SKU in a smaller font. The latter is unusual and means something/someone is hooking into the
wpo_wcpdf_after_item_meta action to output this data. Assuming this is the default Simple template without any customizations, it may be the plugin that you used for the custom product. Which plugin is that? Or are you using any action hooks yourself?
- Because the order meta is almost as big as the page itself, the PDF library has a hard time trying to fit it all properly on the page. This is primarily because the data is all printed in a table row and it tries to keep this together (for whatever reason…).
If you can fix #1 so that you only get the data once, that may perhaps solve the problem for you already.
Fixing #2 is harder, and would require creating a custom template to either print the data in a more compact (less vertical) format, or print the data not in a table but separately so that the data could be split accross pages more easily.
We don’t have a ready made solution for this I’m afraid. Finding out what is causing the duplicate info is a good first step though.
